Williams-Sonoma 13945 South Virginia Street, Reno, NV 89511

"Poor quality workmanship and metals. My five quart pot warped inside and out boiling water, three months after I purchased a $900 set that supposedly had a "lifetime" warranty. The retail store (Summit mall) sent me to corporate, corporate sent me back to the store, and basically there is no warranty, it was a lie. Then: the stainless steel coatings are all disappearing after a year, and I basically had to throw them out as they fall apart. Customer service was downright mocking and evil after the purchase. Get Corning ware and save yourself lots of grief. Shameful business"

"Terrible customer service. No greeting at all just for me. An older lady employee was chatting with her coworker, so I told her politely that I’m sorry for disturbing, but would you help me to pick up my online order. Then the older lady responded as if she were troublesome, of course no thank you from her after checking out."

"I spent over 1,600USD with the promise that I receive the rewards to Williams Sonoma credit card. I did everything. No rewards, no access to the account. No help. Do not recommend rewards program."

"We ordered an item to pick up in store, the confirmation email said it would be ready in two hours. We made the hour drive, grabbed some lunch, and went by. The item was not actually in store, and it took several phone calls and hours to get the item cancelled. We have been happy Williams-Sonoma customers for many years, but the Reno store, and phone customer service, made it clear they don't want to retain our business, in fact they went out of their way to make the process difficult."

"We found and purchased a dozen of unique wine or water glasses. They have a wonderful selection of all kinds of kitchen and dining stuff. Friendly and helpful staff. Yes pricey but the quality is there."