Banfield Pet Hospital 5640 Cedar Lake Road South, St. Louis Park, MN 55416

"Never coming back for multi reasons: 1. Inconsistent answers from 4 people about one pet about procedures, cost, and appointments. 2. Failed to give me the results for MONTHS! 3. Said they called and left voicemails, trying to convince me they did, when they did not. 4. Offering an extra procedure I don’t want added to what she is already getting done, then if I don’t have them do it, I have to pay about $300 more?! 5. When I ask why it costs more, no one can explain it to me. 6. Rude and pushy staff about pet insurance. 7. High prices. Please be better. I just wanted to make sure my cat didn’t have cancer and it took months to know this. HORRID."

"I took my cats in for their appointment and went home sort of confused because they were overweight even though they've been on a diet.... they actually had the nutritionist call and go over a couple things with me to help them find something better suited"

"They do a really great job, and they have a system where you just drop your pet off in the morning and they do the appointment and then you pick them up after work, and I'm pretty sure there's no kenneling charge, but I do feel their prices on certain procedures are in excess of what they need to be, but I don't mind so much on account of how much more I appreciate their services over other veterinarians I have worked with in the past. My dog seems to like them a lot, too. I have only had her less than a year and have had to take her in a few times already, enough that she definitely knows where she is when she gets there, and she is always happy to be there and goes back with them without a struggle. She's of course extatic to see me when I come pick her up, but she reacts in the same way when I get home from the gym or the grocery store, so that's the barometer on that reaction. Idk. I think their great, I'll be back, hopefully just for vaccine boosters, though!"

"They were very understanding and took amazing care of my dog. There was communication error that led to my bill being much higher than what was quoted which was a very frustrating experience, however Banfield associates took the time to explain their error, apologized, and comped the service. Although there was this small error, they provided excellent customer service by removing the charge from my bill. THANK YOU!!"

"Dr. Emily Younger and the staff here are terrible. They never call you back. You usually have to call them and remind them that they owe you a phone call back, and even then, they still can't get things right. They don't take accountability for their mistakes either. The amount of tears I've shed because of pure frustration with the doctor and techs here is ridiculous. Either take your pets to a different location, or just don't use Banfield at all."