Expedition Credit Union

"Awful costumer service! Unwilling to answer questions. First interaction I sent my husband to run a errand for me and was unsuccessful because they required photo ID. That is totally understanding! However Steve the loan officer was rude and short with his words.Second time we went in together and again we were helped by Steve and once again he was extremely short and rude! We asked a few questions and all we got was I can’t answer that! Both my husband and I work costumer service and can understand when some one is having a bad day or simply don’t know. But Steve was just flat out rude!"

"I love how friendly the staff are at ECU! The mobile app works really well to quickly see my accounts. Face recognition is super quick and I can also transfer money out from my checking account to buddies at another institution."

"I used to love this credit union and had worked with them for a couple of years. Since launch of new name and new online interface, banking with this institution has become challenging. The new user interface is slower, but until recently has been serviceable. Without any changes on my end, the bill pay is now inaccessible on our joint account. Using multiple personal computers and even attempting access through the mobile app has proven fruitless. This has been "elevated" to some IT function about two weeks ago without any communication to me since notifying ECU about the issue. Calling in to attempt to get an update stalls at the customer service rep with no ability to speak with someone else, no ability to know what's being done, no evidence that anyone cares"

"I’ve had a great experience with Expedition Credit Union. I recently worked with Phil on two loans; and their rates are great. Phil was able to help me significantly lower my car payment and they offered much better rates over their competitors. They have been very responsive and get back to me right away on all communications. The new app is easy to use. I appreciate the ability to transfer funds to and from accounts at other financial institutions. I’ve had same day responses using the encrypted message feature on the app. Overall they have been great to work with!!"

"Had to call 3 times to get errors fixed. Poor fund management. Access to accounts online is always down. Long hold times. Have to show up in person with cash to add funds or make payments. They say you can transfer online but the site is always down or creating errors. I have to call twice a week just to maintain my accounts. There is no instant access to funds. Everything is a 3-7 day transaction."