TruStone Financial Credit Union
2817 Lyndale Avenue South, Minneapolis, Minnesota, United States
About the TruStone Financial Credit Union
TruStone Financial Credit Union is a trusted financial institution located at 2817 Lyndale Avenue South in Minneapolis, Minnesota. As a credit union, TruStone offers a wide range of financial services including savings and checking accounts, loans, and investment options. With a focus on providing personalized service and competitive rates, TruStone is committed to helping members achieve their financial goals. Additionally, the institution also offers convenient ATM services for easy access to cash. Visit TruStone Financial Credit Union today to experience the difference of banking with a member-owned institution.
Photos of TruStone Financial Credit Union
2817 Lyndale Ave S, Minneapolis, MN 55408, United States
Opening hours of TruStone Financial Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of TruStone Financial Credit Union
"I had no issues with Firestone 2 days ago I called to cancel my account close it all out I signed the closure form and had charges on my account now being told that they will review which takes 10 days and then since I know they won't close it out will have to call again and keep calling until I can get someone to close it out. All of trustone sucks doesn't matter the location"
"Review edit :: (see last paragraph for original review) The only good thing about this branch is the management that’s been there for years. The tellers are rude and uneducated or both. I feel more and more like an account number rather then a human in this branch. Making small business owners who have been with the bank for 8+ years feel not at home and un welcome, I will continue to visit northeast branch for the great customer service I receive but TruStone as a whole has been losing its local business charm and customer service the last two years and it’s unfortunate. I left uptown very unhappy with how my experience was handled today. **** (old review) The best branch with the best employees. From management to employees in training you get treated with the same great service and respect. As a member for my business and personal banking it is a pleasure to stop in this location every time."
"Small business owner? Stay away. It's unbelievable how difficult TruStone makes it for small business owners to run their business. It seems like everything that's a standard for other banks/credit card companies, it's an issue here. The online banking app feels like it's pieced together and the features are missing basics found elsewhere. They use different passwords for different systems. Make sure you have a good secure Password Tracker just to keep track. Oh and the "Fraud Protection'' is an absolute nightmare; the logic is outdated and ON A MONTHLY BASIS my debit card is locked out due to "possible fraud" activity. Unlike industry best practices, like getting a text message ''did you make this purchase?", they require you to call to validate a purchase. And if you don't? They lock out the card, then you have to spend an hour getting transferred to different departments and sitting on hold just to use your card again. Plan on doing this every month. Try to talk to someone to fix the issue? No one knows the answer. Customer service blames the Fraud Department while the Fraud Department blames Customer Service. They outsource their Fraud Department, so if you try to escalate to get to the bottom of something, you just get a "team lead", and they harass you. Stay away."
"Limited shared branch services. You are better off using another provider. I hope TruStone is removed from the program. You can't process regular transactions at this branch that are available elsewhere, and that TruStone members benefit from without reciprocity."
"Nice bank, bad location as it's on a pretty busy road. I'm from out of state so this is what was given for a sister bank. Wanted roll of quarters and was told because I don't bank there, I'm not allowed to receive a roll of quarters. It makes no sense as it's a sister bank. I asked what can I do to get quarters, I quote "become a member" I don't even live here why would I become a member!??? He was very nice about it and gave me two rolls but said next time I won't be able to. I know it's out of his hands but I don't like this bank's policy. So next time I need to do laundry because I stay at a place that's coin operated I have to go to the Laundromat. Smh"
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