Planned Parenthood - Las Vegas West Charleston

"Amazing! I went in to get the implant in my arm removed and was super nervous about the process. I was in and out in less than an hour! Marissa was the one that took me back to the room and she was super sweet! We talked for a minute and she made me feel a lot better. Then Tracy came in for the procedure and she really talked me through it all and made sure I was comfortable. Because we talked through the whole process, it went by really quick. I'm very thankful for them both. Receptionist was really nice with checking in/out. Very happy with this appointment! Thank you PP!!"

"Love PP! They make care comfortable and easy. Jessica, Tracy, and the entire staff here are very professional and friendly."

"My search began through my insurance provider's app. I was in search of a women's health physician and this office was number one in the results given by the insurance. The number listed was for a Planned Parenthood call center located in another state (there was no number available for the actual office). They informed me that my insurance is accepted by this location and proceeds to help me schedule an appointment. The day before my appointment I call my insurance to verify that my visit is covered and ask how much to expect to pay for this visit out of pocket. She reassures me that my cost should be a copay at most because this visit is covered under my plan. Well, I show up a half hour early to my appointment, ready to fill out some paperwork, and they tell me that their billing department told them not to take my insurance. Because they don't accept it. They then say that they called and left a voicemail yesterday informing me of this. There was no voicemail. So I call my insurance to get answers. Agent looks up location by address, confirms coverage. Agent asks for location tax number, confirms coverage. Office manager tried saying that it's a certain doctor that is covered, but only one and he's at a different location. Ok, agent asks for the in house doctors individual number, confirms that they are under coverage. This is outrageous. Their billing department is literally telling the office staff to not accept valid insurance coverage. They are making patients with accepted insurance plans pay full in cash for their services. I urge you to seek treatment elsewhere. They cannot be trusted with your health. The office staff might be nice, but their business model is only focused on the bottom line."

"I made an appointment. Waited 3 weeks to get my implant removed. I was supposed to receive a call the day before to let me know if they take my insurance. I never received the call. When I called PP it directs you to an office in Colorado. The girl says in the notes that they tried to call but my voice-mail isn't set up. Okay that's fair. So I drive 25 min to my appointment, just to find out the nurse is on medical leave which they would have told me had I answered their call. So why wasn't that in the notes? They rescheduled my appointment for September 5..more than another week to wait and to a location 40 min from me! To top it off I don't have any missed calls from them."