Las Vegas Clinic/Jonathan McKinnon MD

"Okay I was happy to be referred to a neurologist that was accepting new patients, and one that happens to be right next to another doctor I see (cardiologist). However, I got to my appointment over 30 minutes in advance to sit around for nearly an hour in the waiting room. It was another half an hour by the time I saw the doctor. He seemed nice enough but at the end of the visit he told me he recently decided to stop seeing "headache" patients so I'd have to find a new neurologist. That's another issue - he kept referring to my chronic migraine condition as "headaches" which is very frustrating - I kept correcting him as I've suffered from this condition for most of my life and it's not simple headaches. Unfortunately there was nothing that he could help me with either since I'm a nursing mother so I am very limited as to what I can take."

"The new Doctor Salem is very nice. We spoke at length and I was very impressed by him personally. I know we were all very disappointed that Dr Kubac left suddenly and were not notified. All I can say is speak to him so you can get to know him and be comfortable with him. Remember he was put in a practice that was up and running and to get familiar with everyone can be a bit overwhelming."

"Dr. Kubac was such a great doctor! I come in expecting to see him and when I get to the exam room, they inform me that he is no longer there and I would be seeing a completely different doctor. This should have been informed to me when they called to confirm my appointment. Terrible, shows how much they care about their patients and the Doctors working for them."

"If I could give 0 stars to post, I would. Goodness. By far the most unprofessional establishment I have ever dealt with. I should have read reviews before even deciding to visit this office as from the looks of it, majority of visitors are just as appalled from the lack of professionalism and attention to customer service from the staff that works here. I contacted office because I received a bill A YEAR after I was even seen by this doctor. I had NO ISSUES paying bill however, due the amount of time it took for them to issue me a bill, I was curious on understanding exactly what this bill was for and why was this not billed much earlier- perhaps even while I was ACTUALLY visiting this doctor (who did not resolve my ailment may I add)? Representative who initially took my call was very rude from the start. I should’ve known that this behavior would continue. She brushed me off and stated billing “was very busy” and she could not say when they would get back to me. Even asked if it would take a day or so, she could not give me an affirmative answer. Was short, cut me off and provided no solutions. I continued to call back- even after leaving “billing” a voicemail. About 6 hours later, I was finally able to speak to a “billing” representative by the name of Ramisha I believe. I explained to her from the very beginning that I had NO ISSUE paying bill however, I would like clarification of charges since the insurance was telling me contradicting information. She kept repeating herself and avoiding my question until she literally SIGHED and hung up on me. I called back because again, all I wanted to do was pay a bill and how ridiculous that this was too difficult for the team to process. I called back to said rude representative from the start and informed her that the “billing” attendant, Ramisha, was extremely rude in addition to hanging up on me and I wish to speak to someone else. She transferred me to the same individual who AGAIN hung up on me. After about 10 minutes of this same back and forth, continuous hang ups, I gave up on waiting for additional information, noting clear incompetence and high lack of professionalism and just paid rude representative over the phone for a bill from A YEAR AGO (also haven’t been seen from this doctor over a year ago who again, provided no solutions to my ailments) AFTER insurance paid them THOUSANDS and AFTER I paid OUT OF POCKET hundreds of dollars IMMEDIATELY (no payment plan what-so-ever) to this office. I am in extreme shock that they is the type of environment you create for patients and allow the mistreatment and misrepresentation of your offices. Please realize they are costing you money and cutting short the potential longevity of your business. STEER AWAY FROM THIS OFFICE AT ALL COSTS. The same consistent message is clear in the theme of previous reviews to this horrible office."

"Really bummed about this. I was excited to be able to go to one office for my primary care, neurology, and rheumatology appointments but couldn't even make it through the first visit. This place makes you come 30 minutes before your appointment time just to have you wait over an hour past your appointment to see a doctor. If you plan on going here make sure you clear your schedule for the entire day. I had to leave before I was even seen by the doctor because, well, I have a life and a job and I'm not going to call out because a clinic doesn't know how to keep an appointment time. The staff and medical assistant were nice enough. I have nothing to say about the doctors themselves because like I said, couldn't even get in to see one."