Surefoot

"I had a pair of boots fitted a couple years ago - it worked very well. This year I needed an adjustment b/c my shin hurt. Chris came with a great solution of a small pad - fantastic. I also had a buckle moved in 10 minutes!! All people in the store are knowledgeable and friendly."

"I am so excited to get my new ski boots from surefoot palisades. These are the most comfortable ski boots! Tim was super helpful and so nice and professional. The process was easy and Tim explained everything thoroughly. So nice to have a surefoot store right in the village. Couldn’t be happier!"

"$1500 to get custom fit boots would be ok if they fit perfectly but they don't. The foam filling only works in the front of the foot. My heel was popping up in the new boot. When I went back after skiing a few hours, the rep blamed me by saying he had to use all of the foam filling in the tongue of the boot. He then put a stick-on pad in the shell of my boot and said I was good to go. Yes it worked but it will come off when I take my liners out to dry. So not happy about this. He said he also had to put the heel pad in his boots too. Also, the boots aren't warm so will need to buy their $400 boot heaters."

"Came in with some intense shin pain. I wasn’t ready to drop money on a whole new boot, but the dudes at sure foot were patient and took their time trying a bunch of different inserts and footbeds to help ease the pain. I was able to walk out and ski the rest of the day feeling pretty good. Thankful I didn’t have to call it on a nice powder day"

"I have a high arch in my foot, and before Surefoot ski boots were the worst part of skiing, with pain and frozen toes. Fifteen years ago I discovered Surefoot, and I got my first pair of Surefoot boots at this store in Olympic Valley. It took a few attempts, but eventually they got it right, and it was transformative as my ski boots literally stopped being a pain! Fast forward to early 2023 and I figured it was time to update my boots. I got a new pair with heaters and everything at another Surefoot location. Their current system is similar to the original, with a custom orthotic for the bottom of your foot and a liner filled with foam to match the rest. However, when I came to Olympic valley two weeks later I discovered on day one that the new boots fit worse than my original ones. So I came to this store quite disappointed. Tim, the manager, and his entire team were phenomenal. When they decided that minor tweaks wouldn't solve the problem, they rescanned my feet, made a new orthotic, and created new custom liners with the foam. After these updates the boots were almost perfect, but Tim wouldn't stop at "almost" and kept making minor tweaks for a couple of days based on my feedback after a day on the slopes. So it took a while (I have difficult feet) but the result was great! Compared to my old boots, the foam in the new ones is softer, and the boots still fit like a glove. The new heaters are also great. The Surefoot system works, and if you can, get your boots fitted at Olympic Valley! I had great success here on two occasions, 15 years apart. Tim and his team know what they are doing, are a pleasure to work with, and since they are next to the lifts you can test the boots in actual skiing and get any adjustments you need to get them perfect."