Capriotti's Sandwich Shop

"Update: we just returned to Las Vegas and the first thing I did after checking into the resort was go get a medium cheesesteak. It was every bit as wonderful as I remembered. I will next get a classic Italian sub, and at least one more cheesesteak this week while I am in town. I am a huge fan of traditional cheesesteak sandwiches, particularly with white American cheese. This shop makes a fantastic cheesesteak, with your choice of grilled onions, sweet or hot peppers and mushrooms. Their other sandwiches are just as delicious! I also tried their Italian and my daughter had their pastrami. Everyone in my extended family loved their sandwiches, including my wife with her veggie turkey sandwich. I tried the veggie turkey and it tasted just like roast turkey! I will definitely be back whenever I am in Las Vegas."

"This place doesn't hold a candle to the one on Blue Diamond , even though it's alot further I'll never go to this one again. Didn't know what I was missing."

"Matthew was really great. I was on a lunch break time time constraint, and he was able to make it extremely fast for me. Thank you. The store manager is also amazing here she runs a great team."

"Absolutely horrible, I would give them a -5 star if possible. I was quite hungry but I threw the food away after one bite. This is the worst take-home experience I have ever had from and at a Capriotti's ever. First off, the store front was dirty with tons of mop marks all over the floor, 2/3 tables and the bar had trash/rubbish/food scraps all over them, the trash can by the front door was over filled, and I saw 3 soggy wrapped sandwiches sitting on their soup prep area. I ordered a medium cheese steak with the works (mushrooms, grilled onions, hots & sweets), provolone cheese, toasted roll , and russian dressing. I received a small cheese steak with little to no cheese, no russian dressing, raw onions, the steak was dry and overcooked, and the roll was soggy and tasted old, mealy, and tough. I also ordered a medium ham sandwich standard with added mustard, mayo, oil, and vinegar, and was informed that they now only carry prosciuttini sandwiches. I agreed to the prosciuttini, and after opening it, I found that the meat was placed on top of the lettuce and tomatoes, which were drenched in mustard and oil but had no vinegar, was way over salted, the tomatoes and lettuce tasted strange and the roll was dry with no mayonnaise in sight. The last sandwich I ordered was a large turkey standard with mayo, mustard, oil, and vinegar. This time however, the strange tasting tomatoes were barely even in the sandwich. They informed me that since they were out of 20" rolls that they used a sliced 12" and 9" and made a 20", which is perfectly fine, however the rolls were again super dry, almost mealy, and tough. Oddly enough, the 9" sub had tons of mayo on it while the 12" had no mayo, the turkey was dry-ish, and both subs were drenched in mustard. And to top it all off, when I tried to scan my Cap Rewards app, it took multiple (~8) scans and 2 manual entries to register and then the points for the purchase were not awarded. TL;DR By far the worst experience I have ever had at a Capriotti's. Everything was made wrong / poorly / old / missing requested ingredients and/or was slathered in mustard to the point where it was a mustard sandwich with added meat. If I wanted that much mustard I would have up ended the bottle in my mouth."

"First time in there. Service was excite. They told me the best sellers and I bought the chicken steak sandwich 20in'. Which is alot to eat at one time"