Fatburger 4949 North Rancho Drive, Las Vegas, NV 89130

"My family and I have been visiting this Fatburger for several years now and I have to say, this place is just phenomenal. I enjoy coming here because this restaurant reminds me so much of my all-time, favorite burger place (Whataburger). Not to mention, since we're frequent customers to the Santa Fe Station property, it's helpful in having a top quality burger place within the vicinity. My visits to this fast-food restaurant have been up and down with respect to customer service and food quality; however, the majority of my visits have been on the positive side. It was amazing and most appreciated that this restaurant decided to remodel after several years in business. Needless to say that it was well due for that upgrade, and the results were outstanding. The prices here are somewhat questionable - I am always amazed (not necessarily in a good way) on how expensive the burgers are here. I mean, I know you get what you pay for, but I think it could be reduced by a couple dollars? Oh well, as long as my health and bank account can withstand eating here, I'll continue to visit once in a while. My family and I have tried several things on their menu; the Medium (Original) Fatburger, Large (Kingburger), Turkeyburger, Western Bacon BBQ Burger, Kid's Small Fatburger, Grilled Chicken Sandwich, Skinny Fries, Fat Fries, Sweet Potato Fries, Homemade Onion Rings, Chili Cheese Dog, Chocolate Milkshake, Strawberry Milkshake, Vanilla Milkshake, and the Maui Banana Milkshake. I don't think there's one item that I can point out that is just horrible. Well, I can't say I'll ever try a vegan burger at a "traditional" burger place - sorry, that is just not for me. Also, I'm sure I share the same opinion in wishing certain foods weren't as bad for you - that Maui Banana Milkshake is truly magnificent! One of the key highlights to this restaurant was during my recent visit (Nov 2023). I decided to stop in to get a quick bite to eat, since I haven't eaten here in several months. I ordered the Grilled Chicken Sandwich, Medium (Original) Fatburger, and Fat Fries (see attached pictures). The food was excellent as always, but the thing that created a "WOW moment" for me was the customer service. I don't normally highlight employees at a fast-food restaurant unless something significantly stood out, well, that "something" occurred. The employee, Stacci, was truly extraordinary; her friendliness, professionalism, and attention to detail were far superior to the majority (probably over 96-98%) of Las Vegas fast food workers in this city...and I genuinely mean that! I was appalled at how efficient Stacci was during that visit. I've never had an employee bring the food out to me during all the times I've eaten here. Also, I don't think I've ever seen my food tray so meticulously organized and well laid out as I did when I was here. These are attributes in a fast-food restaurant employee that this country is missing these days and should use Stacci as THE employee that others should emulate. I would even go on saying that other sit-down restaurants could learn a thing or two from her. Overall, this burger place is good and I highly recommend this restaurant to everyone."

"Wish the never frozen motto, applied to the fries. Obviously frozen. If you're taking the time to produce great burgers, why not go All in with fresh fries? Customers already wait. What's another 4 minutes?"

"I went to the location at Santa Fe Casino on Saturday night. The ladies and gentleman that helped me were outstanding. They were very personal with a great sense of humor. They made me feel welcome. I noticed they treated every customer the same way with the same smile and the same sense of humor."

"I was at santa fe on the 30th for a women’s seminar around 1:30pm and 2 females were working, the cashier was kylie and the cook was sandra. They did an amazing job, they were very fast and efficient and did great even with the large amount of orders. The food was excellent, i’d definitely go back there i give it a 10/10. Food and customer was great."

"$16 for a burger combo is kinda high for a food court (no table service) but tasted good and the service was fairly quick."