Jersey Mike’s Subs 7901 West Tropical Parkway, Las Vegas, NV 89149

"I ordered two sandwiches for delivery. They use DoorDash for their deliveries. When I got my food there was 1 sandwich. When I called the store they said the gentleman remembered the driver and he grabbed the bag and left the other one. They apologized for it happening and basically said they were slammed and driver was mad. This was not the issue. A manager had to give me a refund and would call me back. The gentleman i talked to was amazing but the manager never calls back. 2 or 3 days go by and I remember oh ya I still need a refund. I call again and same gentleman answers and remembers the situation and tells me manager ran to bank and would call me back. They never do. The employees were amazing but I don’t want to order from this particular store again. It’s not hard for a 20 sec phone call to say sorry do you want. A refund or free sandwhich."

"FOOD SAFETY ISSUE - Don't order here if you have allergies. I ordered a Giant Chipotle Cheesteak - Without cheese extra sauce. I literally called the restaurant after I placed my UberEats order and asked over the phone no cheese extra sauce please. She said "sure, I got you." I received a REGULAR sub COVERED IN CHEESE. I have a dairy and gluten allergy. This could have gone real bad. I will never order from Jersey Mike's anymore. Whoever is making these sandwiches is NOT PAYING ATTENTION TO THE ORDERS."

"I like Jersey Mikes as they beat the other subs shops like SW and PoS. Their ingredients are fresh, bread is soft and the subs are made fast. This location is honestly one of the best I’ve seen in Las Vegas, the crew is awesome, Sam (the manager) is super friendly and amazing at what she does when it comes to keeping the store clean and the crew members trained! Tonight I ordered a mini number 13 grilled, and the workers… Maddie, Alex, and Elijah were super kind and friendly. And made my sub super fast. Keeping me entertained as they kept a conversation with me the whole way down the line. This place is 10/10. If honestly leave more than 5 stars if I could."

"Horrible horrible horrible service. This is the second time we’ve been tot his location. The first time about 4 months ago we walked in 45 minutes before closing. They had already put away more than half of their toppings and refused to get them out again. Two people in front of us left, including us at the end. How can you stay open and not offer enough toppings to make a sandwich because you’re trying to close up? Shouldn’t you be trying to close up WHEN YOU CLOSE??? The second time was the date of this post. We went in and spent EXACTLY 23 minutes in line. Meanwhile, 3 of the worker on 4 separate occasions went to the corner to laugh and joke around while 2 did all the work…poor guys! They messed up my sub and finally when they got the order right, they began putting toppings on it and literally put toppings on the entire sup except the bottom 4”!!! Yes, you read that right…nearly a third of my sandwich didn’t have toppings because the guy just decided to stop at a certain point and began stacking the toppings completely missing that last bit of sub. Then at the end, my wife told the guy 2 times we wanted 2 large sodas. Do u think he did it? Nope! Then the people behind us started getting irritated because the line was getting longer so he just handed us a cup. ONE! We ordered 2, but whatever…entire experience was unacceptable this time and last time. We will not be back here. They have two meat slicers for a reason! I suggest you guys start using them and getting your employees to work! Lots of stress and long lines and upset customers would have been avoided if y’all just thought outside the box slightly to use all of your resources possible to work efficiently. Either way I’m done here, but to avoid losing more customers I’d suggest you fix this ASAP! Twice over a 4 month period isn’t ok. You close and put stuff away when you close, not before and you think outside the box to create a smoother process and gain happier customers. Period. I hope the franchise owner sees this and does something about. Oh, and the music was so loud that it caused all the already irritated people to increase their volumes just to hear over the music… Unacceptable!"

"Now I know why people rave about Jersey Mike's. I came in on Saturday evening and the staff was so kind and helpful. Our sandwich was delicious but more importantly, the service made it that much more amazing to the point where I had to leave a review. They shave the deli meats to order so it tastes fresh and the bread is nice. Will definitely return."