Firehouse Subs DC Plaza

"Went to the restaurant this afternoon and I waited for approximately 3 to five minutes to be recognized by an employee working. There were no other customers in the restaurant and still no welcoming statement, this is not great customer service. Food is great and enjoy it tremendously. I will return another time to see if corrections has been made by management."

"It's supposed to have 6 meatballs not 4 I'm never coming back to this place again when I ask the worker that was there I told them and they looked at me funny what a rip off"

"Employees can set the atmosphere! There were 4 people behind the counter, a young man wanting to have a conversation with your only female employee avoiding his much needed attention to the only two customers in the place, us, needing to ask questions about the different sandwiches, but his concern was playing cupid with his co-worker. I myself asked to remove one item from my choice of sandwich and another concerning toasting the bread, not the meat. One of the other employee made both sandwiches, maybe not realizing the simple requests and the final young employee just standing around. Not use to inspecting the food before leaving a place, but I should have. But I could have gone back and demanded a refund, by not ever returning is more gratifying for me. You, the owner must like to loose money by hiring incompetent people. I now know why Subway does much better service and sandwiches. Much faster and makes it your way! With acknowledging your customers with a smile and let them realize upon their departure maybe a friendly good bye, come back again, just a suggestion. Your store, your money! Good luck!"

"Man, I love the food. It’s really good, but I have never seen a place staffed so poorly. Half the time the staff has no ideas what’s going on, the other times they all look like they hate their job. I don’t know who is running this place but Cmon, this is a great brand. hire and train good people and create a better company culture. We want to keep supporting your business. And for the love of God please answer your phone. It’s nearly impossible to make a phone order, they never answer anymore"

"Woman with the slick back pony seemed upset that she charged me for a combo but I only ordered chips and sandwich. I asked for refund and she seemed upset about that also. She even started whispering about me to the guy she was working with right in front of my face. I tried to make a joke to lighten up the mood but was ignored. The whole interaction was strange. I was going to get a refund but I didn't have time. When I called the manager and let him know that I didn't feel safe eating the food she prepared bc of the way I was treated he understood and agreed that I could come back and be refunded."