PetSmart

"On 02/09/24 at 0949 hours, I entered PetSmart #1027 in North Las Vegas, NV, to purchase a few items for the new edition to the family, a Yorkshire Terrier, who’s 3 months old. I was greeted a by female, standing at the checkout register, later identified as, Rikki, when I entered. I walked around and was assisted by a slim, Caucasian, male, who was helpful and professional. He advised me on locations inside the store for various items I was looking for. As I approached the line to checkout, the female who greeted me was no longer standing there, so the Caucasian male assisted me, finalizing my purchase and placing the items inside a bag with a receipt. The Community Cashier is identified as #429608. We briefly conversed about PetSmart dog trainers and he pointed me in the direction of the Kiosk for dates and times and how to sign up. I walked over, grabbed a few flyers and proceeded to exit the location. Upon exiting, the female, Rikki, stated “Hey, do you want to pay for that?” With bagged items in hand, I stated, “I already did.” Rikki stated, “No you didn’t.” “You need to pay for those items.” I raised the PetSmart bag and stated, “I just did, do you want to see my receipt?” Rikki stated, “No.” This conversation took place in front of customers waiting to pay for their items. I walked out and placed my items in my vehicle. I walked back inside PetSmart, with receipt in hand and ask, Rikki, if I could speak with her Manager. She stated, “I am the Manager.” I then explained how unprofessional and disrespectful her unwarranted accusations were. And she stated, “I apologize, we get a lot of thefts at this location.” I explained to Rikki, you can’t profile and judge a customer based off their appearance. And holding the position of Manager, you’re expected to know better and set an example for your subordinates. She apologized again, but I advised her the damage was done. It’s too late for an apology. I went home and called the Corporate Office to file an official complaint. I spoke with Nikisa, who I described the event to. She apologized and told me, the complaint would be forwarded to a District Manager, who would contact me via email or mobile within 24-48 hours. In closing providing me with a reference number of #78328622. I had every intention of returning to PetSmart #1027, for Pet Training Classes, however, I believe my monies will be appreciated at another establishment, where prejudices and judgments don’t exist."

"Horrible experience!!! My dog is 10 years old. “Manager” called me with attitude telling me she “couldn’t keep him here”, when I never received one phone call! I showed her my call log, she insisted she called me. My dog is my world. She wouldn’t give me corporate phone , told me to “google “ it. Entire staff was rude, my dog never bit anyone in his life. She claimed he did. I asked for proof and was denied. Do not go here!"

"I used the grooming service and my dog came back with the same mouth stain and ear stain and his butt hasn't fully wiped/popped. I guess they only sprayed him with a smell good bath to appear clean when I picked him up. He doesn't even smell with a scent now that I am home. My receipt says duration 60min but I waited two hours until I finally walked inside to ask if he was ready. Lady told me she would call me when ready.. I was walking around an extra hour for nothing. Cost $40 for me to let my dog around a person that doesn't like big dogs"

"Our dog Wesley can often be interpreted as aggressive by other people. But with Gregory as our dog groomer wasn’t the case. Wesley had been turned down by a dog groomer before. But Gregory has this dog whisperer way. Wesley quickly warmed up to him. They created a beautiful rapport. I’m so glad we found him. Thank you for your service. Thank you for existing. Wesley is properly groomed, nails trimmed properly. You are appreciated. You have a special gift. He will be our permanent groomer from now on. I have never been so happy. Wesley was abandoned so many times and I’m grateful he felt so at ease with you. Highly recommended 10 out of 10"