Don Tortaco Mexican Grill #21

"Went here for asada fries and left with cheese fries. When I called and asked to pick up fries at a later time they said I could. I ran a couple a errands and came back to pick up my fries, the cashier said that he already had made the fries and they had sat there for a while. I have never had a place remake my order before I even get there. Due to health code food shouldn’t be sitting there until the costumer orders. Specially for drive thru orders. Plus it’s FRIES. This is my favorite plate at every other don tortaco, so I know how it’s supposed to look. The way they remade my food was just plain wrong. Where do they ever put the sour cream and guac at the bottom of the plate and the cheese on top? The sour cream made everything super soggy and the guac was hotter than the fries. Im honestly very disappointed. I lost money and didn’t even get to eat my meal. The cashier was being condescending as if we where the ones who did something wrong. I apologize that I wanted the food I paid for done the way it’s on the menu. Wont happen again, I’m taking my money elsewhere."

"I'm not the type to leave bad reviews or complain but the service today was horrible and I feel the need to complain. My family went through the drive thru and ordered 2 nachos. One with no Pico, no guac, and one regular. The lady in drive thru is obviously new or just simply doesn't understand what was being said or how to take an order. My mom had to repeat herself several times and still received the order incorrect. When arriving to the window, asked to pay $20 cash and the rest on card. The lady was so confused and looked scared like she had no idea what was being asked.ALSO not to mention she ordered a REGULAR pepsi and when getting her drink at the window she noticed it was DIET. so she asked if she could get a REGULAR pepsi and the lady comes back with another DIET. When my family got home there was nothing but meat beans and cheese on both nachos. So when arriving home she called to speak to a manager but no manager was available at the time and she informed the cook that the order was messed up and he replied "I made them!" My mom replied "yes but it's not how I ordered it." He said "bring it back." And she asked if she could get a refund or credit for next time and he hung up! We have not had issues here in a long time and this has been our go to don tor taco and I hate to complain but this was uncalled for. We don't live close so of course we don't want to waste the gas to have to go back when the order should of been correct the first time after repeating it multiple times. It's not hard to get two items right. I've worked in the fast food industry for 6 years as a manager and this is not how you treat customers. If the order taker can't take a simple order then maybe either train them better or wear an extra headset as the cook to pay better attention to whats being ordered OR don't have them take orders at all because I wouldn't be surprised if everyone's order was wrong today. ALSO hanging up on customers is unacceptable behavior and if I were your boss I would've fired you on the spot."

"This is a great place to get tortas, super nachos and fries and Chile rellenos. My family and I often visit and have enjoyed the food each time. We usually dine in, but we take out as well. You can't go wrong with the rolled tacos either. And, se habla español."

"food is good, aside from them missing sauce or avocado add-ons sometimes. however, they were closed at 11pm on a saturday??? is that not prime drive thru hours?? why have the 24/7 hours sign on? it’s been this way for the last 2 years i’ve lived over here."

"Food is always on point. Unfortunately the service is usually rude. They advertise on their building that the drive thru is open 24/7 but that’s not true. Their drive thru is usually always closed after 9pm. They also state that they’re open until 11:30pm here on google but I came by on 9/16/23 at 8:10pm and they were closed. I don’t know if the night shift employees are lazy and closing up shop to get paid while they nap or if the business is just having trouble finding good help. If it’s open, the food is good. Good luck though if the sun’s down."