TruStone Financial Credit Union
605 Boone Avenue North, Golden Valley, Minnesota, United States
About the TruStone Financial Credit Union
TruStone Financial Credit Union is a trusted financial institution located at 605 Boone Avenue North in Golden Valley, Minnesota, United States. As a credit union, TruStone offers a wide range of financial services including checking and savings accounts, loans, mortgages, and investment options. With a focus on member satisfaction and community involvement, TruStone Financial Credit Union provides convenient ATM access and personalized financial solutions to help individuals and families achieve their financial goals.
Photos of TruStone Financial Credit Union
605 Boone Ave N, Golden Valley, MN 55427, United States
Opening hours of TruStone Financial Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of TruStone Financial Credit Union
"This is from David Sweet Coby Hulstein is outstanding. My father recently passed away and he helped my mom, sister and I settle his affairs. He was empathetic and patient ensuring everything was properly explained and settled. Thank you Coby. You are a true professional."
"Been a member since 2012. There's been ups and downs. Great rates. In branch team are always friendly. App works well. The bad. Unanswered emails to support. Had unanswered email to banker I talked to in person. In 2020 when houses lasted on market for 3 days, I wouldn't get a prompt response for approval letter. Hear back too late. Been denied loans with 760 score and 100% on time payments. Others accept no problem. I'll stick around. Plenty of room for improvement."
"Poor customer service. I just wanted to deposit a check. I was excited there was a credit union close to our new house. I am trying to get a feel for local credit unions to transfer from my Montana based credit union. Spoiler: customer service is poor at the Golden Valley branch. The young male teller analyzed my check, from a local business no less, as if he already pre-judged me and decided there was something wrong with it. He then informed me he couldn’t look up my account even though I had a teller at another TruStone perform this service before. If TruStone can’t perform full services as a partner credit union they should be removed from the co-op credit union list. I will be providing feedback to the credit union co-op to recommend removing this location from their list."
"I worked with Hunter Herrera to do some research on an account. She quickly finished the request & went above & beyond what was asked, organizing the documents & highlighting the pertinent information. Her extra effort is VERY helpful!"
"In the Golden Valley MN branch. Treated rude. Needed to cash 2 payroll checks the front end teller was rude and unknowable, second yahoo a boy came over stated no he wouldn't cash them either, the " head teller" stated a military id was not a valid Id she had never seen one before so I won't take it. They REFUSED to call my employer for verification of $. They they said the checks looked Forged asked to see manager " I suppose but it's going to be 40 minutes . Guess what I will wait she replied fine. Guess the other reviews are correct RUDE, UNKNOWABLE HORRIBLE CUSTOMER SERVICE . Nancy Stark"
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