UPS Customer Center 8501 Valley Forge Lane North, Maple Grove, MN 55369

"So I have my 5000$ pc shipped to in mail, missed the delivery because they don't have updates and have to wait around all day. Just left to gad station and came back of course they came by than. But no way to get a hold and see if I can pick up my pc. This Ai phone game needs to stop. Let's talk to real people. Should be able to call ups and talk to people directly. What's the point of having a time open for customers can't even call that store. Talk about low iqs. The intelligence is dropping more than ever lately on this planet. Ups blows, they pay people to let them slam our packages while turning in vehicles no care at all. Thanks ups for nothing"

"The CSR was friendly, courteous and eager to help me. She was quick to find the packages and was very polite."

"Zero ability to contact this location via phone. The automated phone will not allow critical questions to be answered - you have to go there in person. Trying to receive a package sent from a friend before they send it back. No customer service to help. And have you seen that they don’t actually try to help resolve issues - they just send you to another site like twitter to address any significant issues."

"Driver said package was in Luxor locker. Actually they left it out and it was stolen! Had item resent and got notice it was ready at the Maple Grove hub. Get to hub and they say it’s still out on truck!! Why say it’s ready if it’s not? Lady at hub was ZERO help! I will NEVER use Ups again!!!!!!!!!! What an absolute joke!"

"Oct. 30th Update - Wish I could give a sixth star here. Had a package that absolutely had to go out and was running up against a tight deadline. Brittany at this location went above and beyond and took personal accountability to communicate that the package went out and she ensured that it went out in a timely manner. This level of service is becoming much rarer these days, and I believe that Brittany should be recognized and rewarded for exceptional customer service and providing a referable moment and awesome customer experience. Well Well Well Done! Original Post - Easy access and quick service. Good location right off the highway. Plenty of shipping supplies available."