Potbelly,

12409 Elm Creek Boulevard North, Maple Grove, MN 55369

"I really enjoy the hot sandwiches potbelly offers at other locations. I have only ever been through the drive through at other locations. I walk in for the first time and I am treated like an inconvenience as a customer. A little older lady "helped" me which was more like rolling of eyes and general unfriendliness. I will not be coming back to this location as it appears that they do not want customers."

"My boss wanted to buy my coworkers and I lunch, went online and ordered for everyone. The food was delivered, had coworkers order sprite but when I opened the bag it was all Coke. My soup was cold, and a coworker ordered double meat and did not get it. Called to speak with the manager who rudely let me know they were out of sprite and instead of calling to see what to substitute it for they just grabbed coke. I understand that they could have been busy but still. The reason for the review is the rude manager, this phone call was not the only interaction I had with him, after I submitted the order online I called to just confirm they had received the order and that was it, the person answering the phone whom I now am assuming was the manager was very rude at that point too. I get everyone has a bad day but seeing other reviews recently this must just be his behavior and he should not be interacting with customers if that is the case. Our office orders out lunch quite often and if the end result had been positive this establishment could have been one of the restaurants we ordered from frequently, but we will not give this location any more of our business or time."

"They have a sign promising you won't wait for more than 8 minutes. I waited closer to fifteen minutes. The employees making the sandwiches could work on their people skills. The girl at the register was friendly. The food was excellent."

"Potbelly’s has some great food. I enjoy the ambience and typically the employees at this location are pretty fun. The shakes are Phenomenal. I really like the Oreo cookies and cream shake. I would order off the secret menu – I highly recommend the Sicilian sandwich. It is the best one there. Prices are a little higher than Subway and Jimmy John’s, but the food is tasty. They do have outdoor seating in the summers, too. They will often have some live musicians playing at this location too."