Now Bikes & Fitness

"I absolutely love this place! :) They are really kind, gracious, knowledgeable, and helpful. They have the spirit of a community hub, replete with an adorable mascot (dog) who sometimes graces us with her presence. ;)"

"Great shop with approachable and helpful staff. They answered all my questions, completed the service on my bike at a reasonable cost and before the promised date. I wouldn't hesitate going here for service or a bike."

"I've erased my original review. First the positive event: a mechanic there explained how I should correctly instal the cassette on my bike. I bought both of elsewhere, so thanks! Now the negative experiences. After reinstalling my summer tires, I began to continually get flat or exploded inner tubes. Yes, I know how to install tubes, clear sharp objects and the correct pressure that they should be at. Consequently, I suspected that the tires were no longer serviceable. I returned several times to this store to purchase more tubes and also asked to buy replacement tires. Two times I was waved off: they did not want to sell me replacement tires. Once, some guy looked at the tires and said that they "looked good". Then the same mechanic stated that there are "sometimes bad batches of tubes:" Then, an employee stated that (sic) I should just ride at 50 psi, instead of 80 psi. Even though the tires are rated at +80 psi, I humored him. After less than 24 hours at 50 psi, both new tubes had burst. After that, I showed the wheels to EXPRESS BIKES, where one employee agreed with me that the tires should be replaced. I purchased the tires, replacement tubes and of course installed them myself. Duh. After +one week, there have been no further problems with flats or psi. Summary of negative experience: I wasted almost two weeks on simple repairs because "Now" Bikes did not want to sell replacement tires. Either that, or some employees there are not knowledgeable about bikes. This also cost me approximately $50-60 on replacement tubes, also purchased from elsewhere.. Were they trying to make me so desperate that I would pay for labor on something as simple as exchanging worn out tires for new ones? Do they simply not stock something as simple as tires? From all appearances, Now Bikes principally sells expensive bikes to people who could not carry out simple repairs if their lives depended on it - and also .have the money to have someone else carry them out. I will stick to what I've just written here."

"Update: I spoke with the shop owner Richard and he was very helpful and willing to make things right. He followed up with me promptly and was happy to help resolve the situation. Overall he was great to work with. Will definitely swing back into the shop the next time I'm in the area. Original: I'm rather disappointed in the bike fit experience I received here. I booked an appointment with a couple goals, to optimize my fit on my current bike and to get an idea of what bike geometry would fit me best for a future upgrade. Based on their website, the 'guru' bike fit seemed like a great, comprehensive option, which claimed to include: Flexibility assessment Laser measurements of current bike coordinates Up to 20 position captures including customer’s existing bike for comparison during bike fit Video motion capture analysis using body point markers Saddle positioning Handle bar reach and stack Body landmark review Power output analysis Shoe fit evaluation Cleat placement Final fit output and data storage Summary sheet with exact fit coordinates to modify new or existing bike Recommendations of bikes most appropriate to your fit coordinates What I received was less than half of the items on the list. No flexibility assessment, no 'laser' measurement of my current bike (he did hand measure), no video motion capture, no body landmark review, no power output analysis, no shoe fit evaluation, no cleat placement. He didn't ask what type of riding I do, which I would think is an important piece of information for a bike fit. He also didn't take my actual body measurements. He asked how tall I am, then typed in generic measurements for inseam and handlebar width (I'm 6', 145lbs: 44cm bars are far too wide for me). As another review stated, it was basically a 'is this position better or worse' session with no consideration for the type of riding I do. The 'recommendation of bikes most appropriate to me,' was, "probably an endurance bike, but something more aggressive would probably work too". I was expecting something a little more specific like a range of values for stack/reach that I should try to look for based on my measurements, flexibility, type of riding etc... Perhaps my expectations were too high going into it, but for $250 I expected a comprehensive bike fit, and to not feel like I'm inconveniencing him by being there. Based on other reviews, it sounds like their service is great, I just wouldn't recommend the bike fit."

"This shop is Excellent. There is a reason I drive from Minneapolis to STP for anything bike related. It is because the mechanics are very knowledgeable and thorough. The team at the front of the store knows about everything from nutrition, to gear, and the latest bikes. If you let them, this shop will be your second family."