Massage Envy,

8091 Wedgewood Lane North, Maple Grove, MN 55369

"I have had nothing but great experiences at Massage Envy. Josie, the Assistant Clinic Manager was PHENOMENAL to work with. She walked through the paperwork process and has an amazing personality and is very professional and personable with clients. Josie made me feel incredibly welcomed and relaxed while she was explaining everything. My massage therapist, Bendu, was one of the relaxing and gentle people I have ever met. Bendu asked what stress areas I wanted to take care of during my massage, and she hit every. single. one. By the time my massage was over, I felt like I was walking on clouds. Bendu was absolutely fantastic and I will DEFINITELY be coming back to see her. Thank you Josie and Bendu!"

"Beware. Contract - you sign up - they aren't staffed appropriately to fulfill your monthly sessions obligation. They have plenty available during the day - but at night...not great if you work Two cancellations - same day. However, if a member cancels - so sad too bad. Manager - does not return calls/communications. Maybe in over her head. I had to escalate very high to get any attention. I tried to cancel 2x - but, funny, the cancellation didn't "happen." The only saving grace was the therapists. However, that opinion changed last week. Last week, I went in for a rescheduled massage. Not my regular - but I just want to be done with Massage Envy and get my commitment done. The therapist hurt me really bad. I had to ask to lighten up 2x. I ended up with bruises on my my upper back. He only massaged my back - 90 minutes. No shoulders, arms, head... I get that he was new. But, this was tough. There are far better places that you can go that are dependable, honest and follow through on commitments."

"The whole point of a massage is to relax you and this location is nothing but wasted time and stress. Sarah (manager) is absolutely useless in handing any customer concerns. When I first moved here, I booked a bunch of appointments. This location never answers the phone, so it was a struggle to get someone on the phone. I came in for my first session and was told the massage therapist doesn't use the Hyperice massager, so they canceled my appointments and didn't even let me know. I found out later that person refused to use the Hyperice massager way before my appointments were scheduled. Then I had Martha who was a wonderful, top notch massage therapist but she moved back to CA. One of my appointments with Martha was canceled but I came in because no one bothered to let me know. Sarah's response to customer complaints is an "oh well" approach and blaming staffing issues. Staff doesn't want to work evenings or weekends. No apology, no compensation. I told the Woodbury location manager who was at this location training staff and she was apologetic and gave me a free 30-min session for my troubles. Why would another manager be training Sarah's staff anyway? Then I was put with Chad. One night Sarah said, "we're trying to find another therapist for you because Chad doesn't feel like he's a good fit for you." Chad never mentioned this to me. The reason is Chad didn't want to work evenings. They have evening/weekend appointments but discourage staff to book them. Then when there are no appointments, everyone gets to go home. I never said anything until after this event occurred, but for the record Chad acted very fake towards me and just gave average massages. He told me I have a "lightning bolt of tension" and that a prossage/Biofreeze application was needed. He could have easily added that 10-minute application as I was his last client for the evening. I guess they don't care about the customers or making extra money. Chad may have been there for many years, but he is not skilled nor professional. I complained to corporate. Sarah's response was to cancel all of my appointments and attempt to cancel my membership. She said there are no therapists at the Maple Grove location for me. This location should just be shut down. The therapists run the show and do whatever they want. Sarah caters to the therapists and ignores the customers. It really makes the brand look bad. The owners own multiple successful locations in the south so this location I guess doesn't matter to them because the owners never bothered to call me."

"I’m usually one who likes to leave reviews when I have had a positive experience, however, this experience was so terrible I figured I had to do my due diligence. I cancelled my membership here back in January 2022 due to inability to schedule and the fact that I had moved, or so I thought. Apparently, they lost my cancellation paperwork, and I noticed my card was still being charged. I attempted to call the Maple Grove location many times, with no answer, left a message, no callback. Attempted to contact the Plymouth location since no one answers the phone over at Maple Grove, which they also confirmed, and indicted they could not help me since they are franchised. I FINALLY reached a nice lady named Josie at the Maple Grove who told me her manager would be in the next day and would give me a call back. Well, that day came and went, and no one called. I followed up the next Monday and someone actually answered the phone, a woman named Sara, who refused to tell me if she was a manager or not. Instead of apologizing for not processing my cancellation properly and discussing the payments that had been taken out of my account and the credits remaining which I was utilizing, she continued to argue with me the entire time back and forth getting absolutely nowhere. Not only did she not apologize for their lack of processing my cancellation properly, but then wanted to charge me for services after the fact and accused me of a “witch hunt” when I asked for her name since I clearly needed to take better records of my interactions with this place. Completely unprofessional and I would personally look elsewhere for massage services."