Top Hat Chimney & Roofing 444 Old Wire Road, Springdale, AR 72764

"When you call, they don't answer. Their voicemail says "we'll call you back within the next couple business hours". I've left 3 messages over the last 14 business days.....still no returned call. So I took my $20,000 job to another company that not only returned my call, they showed up the next day ready to start."

"Had an absolutely amazing experience with this company. Elijah came to our house to do an inspection and a cleaning. He was very prompt and polite and was honest when he said that our fireplace didn't need a cleaning that it was in good shape. Honesty goes a long way with me and I hope that we can work again in the future. Definitely recommend this company"

"There a lot of options when it comes to roofing and chimney services, but these guys are the best! Professional, prompt, and fairly priced. I've used them for commercial jobs and on my own house and have always been very impressed. If I've learned 1 thing in 30 years of construction, it's "you get what you pay for". You will be able to find a cheaper price with another contractor, but you'll end up hiring Top Hat to come fix their work later."

"Top Hat staff replaced our wood stove system, hearth, and wall. They completely installed the new system without any issues. They also reinstalled our rock hearth and wall. It is gorgeous. Incredibly beautiful work. Thank you, Top Hat!"

"Top Hat installed a stove for me that I had already purchased. They supplied everything from the stove up. It leaked from day one. I kept calling and telling them that it was still leaking. My brand new wood stove and oven is rusted and my ceramic floor is permanently stained. They came out many times adding caulking each time. Then the repair guy said it was my roof that was the problem. I had my whole roof replaced and it still leaks. The roofing company water tested the chimney and it leaked only when water was applied to the chimney and not when water was applied to only the roof. A Top hat manager or owner was supposed to be there for the water test but never showed and didn’t answer his phone all that day. I have been emailing and leaving messages on the phone now for 3 weeks only requesting information about what chimney is on my roof so that parts can be ordered . The only response I received was that the office sent said they had been forwarding all 4 of my emails to the “person” who should handle this situation. My request for information is extremely reasonable under the situation and the lack of response leaves me in a difficult situation."