Elite Cleaners 81 S. Church

"OMG! I hope this catches their attention since I can’t seem to. Worst experience of my life. Took my husband’s wedding suit jacket to be dry cleaned in May. It came back with a hole in it. Took it to be repaired as instructed by Pearl. Needed it for a formal wedding last Saturday. I went in person, called 3 different locations. I was told by Pearl it would be ready by the end of the week. The third person said Pearl was not there and he would give me a call back like the first person said when I went in. Neither called me back. Their alterations person was not picking up. Maybe if they were more organized and took their time at intake that would help. Multiple times I had to state my name, phone number and what the clothing piece looked like and what was wrong as they had no record of it. It has been a week since all this and I have yet to hear back. Worst experience of my life I can’t even make this up. At this point all I want is my husband’s jacket back. I’m definitely never going here again, I learned my lesson the hard way."

"Great cleaners! This place is professional, offers great quality, and usually finishes ahead of schedule. The front desk folks are very friendly and helpful. Check them out!"

"First time using Elite Cleaners near the downtown square, straight-forward suit to dry clean. Warmly greeted, appreciate the electronic notifications when articles are ready for pickup. The drop-off/pickup parking in front is great. I tried the "drive-thru" for my pickup, wouldn't recommend it as no one came to the door after hitting the doorbell, and then there was a delivery truck blocking the path on the way out. I'll use the parking out front next time."

"I would not recommend using this dry cleaners. They completely destroyed my garment and then did not return the matching top which I assume is in similar condition to the skirt. While I recognize that this might be a difficult garment to clean, the right thing to do would have been to decline to clean it rather than ruining it and STILL charging me for the service. Save your money and clothes and choose a different dry cleaner. UPDATE: they “found” the top and of course it was in worse condition than the skirt. Their solution was to offer to see back on the tassels that they were able to salvage, but I declined. The fabric was already snagged and ruined and not all of the tassels were recovered so it would have been unwearable either way. Again save your money and your clothes and choose a different dry cleaner."

"I did the dry wash for my jacket and my suits there, and they were treated well. The staff there is really friendly and helpful. I will do the dry wash again there."