Sanders Plumbing HVAC 4721 Hillard Road, North Little Rock, AR 72118

"Jay Kelley came to check out our ductwork and air flow. He was very good, courteous, and explained things well. He signed us up for the semi-annual inspections. Jay is a credit to your company and we look forward to having him as our maintenance technician."

"We are relatively new customers of Sanders Plumbing. We found them after the March 31 tornado after a friend recommended them. We had tried other plumbers first, but Sanders was the only company to respond quickly with an ETA. It wasn’t a full emergency - we had only lost 8 trees, much of our fence, and our main water service…so it was definitely a partial emergency. It took about a week for the debris to be cleared out so Sanders’ plumbers could replace the water meter, dig a trench for the new line they laid, and cover it up. They did a great job, and their customer service is top notch. One thing I really appreciate is that they send the name and photo of the plumber who is coming to your home once the plumber is on his way. It’s really helpful. They confirm appointments via text, and also have the plumber call when he’s heading your way from the previous appointment. We’ve used them several times in the past year. The most recent time was yesterday. The drain line for our hot water heater didn’t have the right fall (slope) and water had frozen where it pooled in the drain pipe. Not only did they get it unfrozen, they corrected the fall, and showed me a handy trick using a washer hose so I can unfreeze the line if it freezes in the future. We will keep using them - they’re great!"

"I had gone out of town for a few days. When I returned my heater was not running and temperature in the house was down to 44. Luckily I already a maintenance inspection scheduled for today. My technician Jermaine Smith arrived promptly at 10am and proceeded to check out my unit. Said I had debris in one of the fans. Cleaned it and heater started working again. Did rest of maintenance and found no problems. Thank you Sanders"

"Update From Repeat Customer: We had our 50 gallon tank converted to a tankless water heater. On the front end, the estimator was great. After they get your money, that all changes. The new unit was making noise and leaking within 2 days of installation. I called on a Thursday, Rep said someone would call and no one responded. By Monday, the garage was holding water and I called again. A different technician showed up with major communication issues, no response as I attempted to communicate. He did seem to close the plumbing gaps left open by previous installers. Now, I've gotten 3 different answers on the processing of the Summit rebate, with #3 being " we'll have to get back to you". My hvac needs service, and I held off to see how they would handle this project and will not be using them again. BEWARE!!! Horrible customer service. Use a company that handles your business well throughout the process."

"I used Sanders to replace my faucet in my kitchen and work on my air conditioner all on the same day. Both technicians showed up on time and completed the service the same day. I appreciate their services every time I use them. If you have plumbing or A/C needs I would recommend giving them a call."