Jacob Group Agency: Allstate Insurance

"Had a very disappointing experience getting service here. Talked to staff here who said they would get back to me about an insurance amount. Of course sthey didnt and then charges me anyways tying up my credit card over the weekend. Call an Allstate rep, who said it will take up to 7 days to get a refund. after 25min with her, she blind transfers me over to some one else and does not inform them of anything. What a waste of my time when my card is being declined, calling in for help, then getting randomly transfer and still not having a total from my agent even though I have been charged. Get an agent that responds to you."

"I called to report that my car was vandalized. That someone had smashed in my back window. They told me to call back the next day to set up an appointment to have it repaired. When I called back, I was told the report said I had backed into another car. I DON'T know where they got that information. But I certainly hope it has been corrected. My car was vandalized. I did not. I repeat. Did not back into anyone. No other damage to the car except a Nick under the window, where they smashed the window. My understanding is that, on the same night someone had also stolen a truck in the same place as my car was parked."

"Started with this agency because a family member worked there as an agent. Had good service with him there, but when he left to be a real estate agent the customer service left with him. I had issue with drive wise taking away discounts for both vehicles when during the 2 years of having the thing connected to my vehicle we never had any claims/ issues. Seems like stealing to me. Asked for Jacob group to help save me some money since I was losing 27% discount between both vehicles. Straight up ignored. No, "sure we can help". No, "sorry, we can't find any way to save money". Just ignored. Great customer service while they're getting your money initially. Train wreck if you ask them to help save you any years into your policy. Not to mention you miss out on great stuff like vanishing deductible and accident forgiveness with these guys. DO YOUR DUE DILIGENCE ON INSURANCE. I just wouldn't recommend getting through Jacob group agency."

"Great, always get everything taken care of in a fast, competent and professional manner. And did I mention friendly? No matter who you speak with when calling in, everyone makes you feel like your call is important and you are always left with the same satisfied customer feeling. And thats hard to find now days, so keep up the good work."

"We have used this agency for 12 years and the agents are very knowledgeable and responsive. You really feel like you have someone on your team that is looking out for your best interest. Anytime that I have called with a question, I get an agent on the phone immediately who pulls up my policy and explains it to me in a way that can understand it and make good decisions. Highly recommend them!"