KAY Outlet

"Update: This place very quickly became the worst experience I've ever had buying jewelry. I ordered something from their catalog and was given a discount because it was gold and Kay was doing a sale on gold. They placed the order and I paid. On 1/18 I got the notification from them that my bracelet was in. I go right when I get off work to pick it up. When I get there I have to sit around for what felt like almost 30 minutes for the staff to contact their manager because something isn't working right with their system. Then, the kicker, I am told that they gave me the discount price when they weren't technically offering the discount and that I'd either have to pay the remaining balance or I couldn't get the bracelet that day and would have to wait to come back until the sale started. This was the wildest experience that I have had. No place has ever sold me an item, I pay in full the same day, and then they refuse to give me the item that I paid for at the originally agreed-upon price, because their employees rang it up wrong. They were going back and forth with their manager, Val, which was also super frustrating because she was there and helping Jawnaye with my same purchase when I went in originally to order it. So it wasn't just some regular-level employee making a mistake; it was literally the manager that did not catch it, and yet I'm the only one punished for their mistake. I just said I would leave it and drove home, then I tried to call and get a refund and they told me I'd have to come back in the store in person. The whole reason I didn't want to wait to have to come back is because its a 45 minute round trip drive for me with traffic and that to me is not worth a simple bracelet. I just gave in and drove all the way back, got a refund, and will never be doing business with them again. Original Post: I had a great experience here. I have gone to multiple jewelry shops both chain and local trying to find a plain, dainty gold bracelet with no gems or charms. Despite wanting a simple bracelet, no store carried one I liked in-stock and none of the other stores offered to order me one from their catalog. While this store also did not have what I wanted in stock, Jawnaye N. was incredibly helpful. She walked me through the catalog, placed a request for me, and contacted me through my preferred method (email) instead of their standard protocol phone call. She was very responsive and knowledgeable. I will continue to go back to this location for any future jewelry needs."

"Was looking for a pair of earrings for my son & the salesman (Clay) was so nice & helpful. Was able to get a nice pair for a decent price. Great customer service! Thanks again Clay!"

"The staff was so friendly and the customer service was great. She was very patient and helpful when sizing my rings."

"AB is the best. Gotta love her!!! Definitely will be coming back to see her in the future!!! We love her bright spirit and her hair is amazing!!"

"I cannot express how pleased I am with this store and the manager. My wedding band lost a diamond so I took it in for a cleaning and to hopefully get it fixed. Get it fixed. It was the 3rd time the diamond had fallen out so I was really disappointed. The manager helped us and when I explained the situation he offered to exchange it for another one that was the same or a different one of equal value. They took time to show me different styles and never rushed me. There was a sale so I ended up being able to get a larger carate size and a pair if earrings which they also helped me pick out. The manager was incredibly kind and even double check to make sure I was OK with all the changes since I was giving up since I was giving up my original wedding band. This Kay will always get my business. Thank you!"