State Farm: Michael C Nelson 6500 Xerxes Avenue South, Edina, MN 55423

"Was receiving money for an approved claim and Michelle stated she was going to have a courier hand deliver the check. It has never been recieved. Week We then have been calling the business broker has been calling. We told them we were coming AFTER they said to come and get the check.... but wait there was not a signed upon arrival. So we were promised that we could pick up the check the next day. Next day comes and we were told Michelle is in a meeting call after 12:30 so we called after 12:30 no Michelle is at a Corporate Event. The insurance broker has also called not getting anyone either. We are back to chasing money. I am a StateFarm customer as well and our agent has never treated us this way. In an age where people can just buy insurance on line and are not getting agents... why even have an agent if they will not respond. Even my customer cannot get a response. This is really sad."

"Johanna is absolutely amazing! We had a little accident and Johanna was so prompt in caring for our claim getting us set up with repair. She is so kind and professional. We have been so happy with our switch to State Farm! Thank you Mike Nelson Agency!"

"Recently I was in a car accident and I am so grateful to have had Johanna as my insurance agent and State Farm. They took care of me and my vehicle promptly and efficiently. I felt cared for and appreciated all your hard work, thank you!"

"My partner and I were hit by another vehicle and Johanna took fantastic care of us from start to finish. The communication was prompt, clear, and efficient and the State Farm team was very supportive through out the entire process. I will always keep my insurance with Johanna and State Farm."

"Having been a customer with Mike Nelson's State Farm agency for over 20 years I was HIGHLY disappointed when we received notice (from the corporate office) that our policy was being cancelled. I would have expected a call from Mike's agency directly. After leaving two messages, he finally returned our call. We explained that we'd like to stay with State Farm and asked him to see if he could plead our case to the corporate office. He half-heartedly said he would, but never called us back. Very poor customer service. We found other insurance and called to cancel our policies with Mike on March 29. Having never received confirmation of our cancellation, I called him back on April 12 and April 21. He wasn't available either time. As of April 29, we are still waiting for confirmation of our policy cancellation and haven't received a refund check for the balance."