CVS Pharmacy

"This pharmacy rarely answers the phone. CVS attempts to force customers to use their automated system or pushes them to their website/app rather than interacting with customers who have questions these systems can't answer. I sat on hold for a full hour during open business hours and ended up driving to the pharmacy while still on hold because they refuse to answer the phone. No one can explain why they refuse to answer a call that has been on hold for an entire hour."

"Received both my flu and Covid vaccines, I decided to get a vaccine at CVS because they were the only one offering Pfizer which I’ve already received for previous Covid vaccines! Stick to what you’ve tolerated in the past! Thanks CVS"

"They denied that my doctor had called in an authorization for refills. I asked if the refill could be at another CVS Target store in the area. They appeared to check this and said no, it hadn't. Due to the difficulty in getting the refill at this particular store, I asked that my doctor call it in to Walgreens instead. When I arrived at Walgreens, they said my insurance wouldn't authorize an additional month's refill. Why? BECAUSE THE FIRST REFILL WAS SITTING AT CVS TARGET. It seems they are holding my refills hostage and it's cost me a lot of time and gas chasing down a script that I need every month. The dispassionate pharmacy tech didn't really care, either."

"Refill line meds are dead last on the priority list. 2-3 days is not enough time...they fill them when you come to pick them up (they need 10-15 minutes beyond the 2-3 days)."

"Suffering without my meds and not sure why they are taking forever."