SpareBox Storage 10620 Arkansas 72, Bentonville, AR 72712

"Chelsie was a delight on the phone. I look forward to renting with you."

"It was very easy to get a storage unit didn't even have to talk to anyone all done by machine. It was awesome."

"Really liked this facility until management was taken over by Sparebox. No longer have local representative to speak to. I had multiple units rented that were supposed to be on autopay but one never was set up correctly and I was constantly getting late charges. Also they steadily rose the rates by $5 per month for each unit until I’m now paying $40 per month extra for each unit. I was so sick of dealing with these people that I moved my stuff further away to get away from them."

"I had to call Spare Box customer service today and Shanice was awesome to work with. She was extremely friendly and helpful throughout the entire call. Shanice deserves a raise!"

"BEWARE!!! I have 1 unit in Gentry AR, and 2 in Bentonville AR... WORST EXPERIENCE EVER WITH ANY RENTAL EVER!!! WORST CUSTOMER SERVICE EVER!!! 1st they tried to charge me for a unit 5 feet larger than the one I actually have... had to take a tape measure out with a manager to prove I was right. 2nd from beginning they have had Name, Address, Email... wrong and the more I try to get if fixed the worse it gets. 3rd raising rents without notification, adding insurance without notification, but they say they have sent notifications to incorrect emails, and mailing addresses. 4th was never able to make payments online as promised... kept having to call in every month, for over a year, and after spending hours (literally) kept being promised it was fixed this time.... but each following month it was not and I would have to call again 5th after making payments, which I made in advance, within 24 hours I'm getting text messages on my phone telling me it's not paid, then late fees being assessed, then threats of lock out and threats of liens!!! NEVER BEEN LATE!!! 6th Called and made numerous requests for a supervisor, or someone from corporate to contact me to resolve all issues... promised a call back within 72 hours- NOTHING, Same with online forms, even certified letters sent to corporate offices. This month I called at least 12 times, have spoke to at least 12 people, none of them supervisors or corporate... all at an overseas call center. I was on the phone with one person over 52 minutes and still NO RESOLUTION!!! There's so much more but these are the highlights."