St. Francis Regional Medical Center Urgent Care – St. Francis

"Went on urgent care last night for severe ear pain. The PA that looked at me was only in the room for about 2 minutes. Checked my ears and said it probably was not an ear infection because Adults can't really get them. Still gave me an antibiotic though. Well if it wasn't an ear infection, why did my ear drum burst 3 hours later? Worst care I have ever received."

"I will never return here. I don’t care how sick I am. This place is so disorganised in every single aspect. Rude nurses, too. I’m glad one of them listened to me but that doesn’t make it all okay. Don’t go here if you want quality care. One of the nurses had the audacity to ask “what do you expect us to do for you?”. Ended up walking out of there with an Influenza A diagnosis when half of them thought I was just being dramatic."

"In and out in 20 min. Nursing staff was so kind to my little guy and did their best to make him feel better."

"I do not write reviews, but I will for this one. I will preface with that I do understand how short staffed places are, Covid changed everything so I will give extra grace and patience. 2 hrs and 23 mins for a strep test!?! I got there right at 5 when it opened, only one person in front of me that went in and left within 20 mins. Because of this place I will never go to the DR or UC again, I better be flatlined on a stretcher needing to be identified. Don’t mention parking. Zero stars I DO NOT RECOMMEND."

"S** service. I NEVER do reviews, but I had to for this one . I went to urgent care today(3/22/23), and witnessed a Somali couple in-front of me, whom were going into labor and were struggling with English. As stressful as the situation is for the patient already, the receptionist ( Blonde woman, 30s?) was yelling at the patient. I get the frustration with not understanding them, and them not having a translator or app. Yet, that is NO way to treat anyone, it says a lot about the woman’s character as well as her customer service skills. She also displayed frustration towards her coworkers who were trying help the Somali couple, (talk about remaining calm in stressful situations). Once I was helped I was told either 1.5hr wait for Urgent care or 3hrs for Emergency room, depending which one you get placed in. I left, and went elsewhere were I received better service and do not have to pay extra for emergency room visit."