Park Dental Shakopee,

1515 St Francis Ave #145, Shakopee, MN 55379, United States

"Called me multiple times to set up appointments when I was very busy at work multiple days in a row, not only did I cancel an appointment I didn’t know i set up but also had another set without my knowledge, of course I never got a call the day of or a day before the appointment was set and only a text message for confirmation an hour before my “set appointment” I’m now charged an extra 50 for “cancellation”. How the hell am I suppose to make time within an hour of an unexpected appointment when I'm busy as work. I’m never going to this place again and they are straight scams to not only the people, but insurance companies as well."

"These buffoons just called me twice, 5 minutes apart, two days before my appointment to inform me they are dropping me as a client. Come to find out the culprit was an outstanding bill that was missed back in February of 2022 for roughly $100, which we immediately paid in April of 2023 after finding out. They claimed they sent several letters and made several calls to no avail; so, the debt was outsourced. It's their policy to cancel your service with them once you go to collections regardless of circumstance. Funny, when they called, they said, "...regarding your appointment on 9/22, we're going to have to pull that back." I said, "pull it back? you mean cancel it. why dont you just use the right words." Anyway, I settled the debt back in April, So why allow me to schedule? Why allow me to reschedule?. Why call me to confirm my appointment? Why call me to see if I wanted an earlier appointment that opened up? Why not inform me of the policy? Why did I never hear from the collector? (all this happened btw) So here I am a father of a family of 4 looking for a new dental health care provider who is not interested in denying health care based on mitigating circumstances. Sure feels like insurance $$ and timely payment is their first priority. It's seemingly not record keeping or customer service or empathy or your dental health. And since they called me twice about the same garbage policy within 5 minutes, it's definitely not business management."

"Had a wonderful experience, I typically get pretty tense at the dentist but I will say they were very patient and extremely pleasant"

"I've had several periodontal work, cap, and teeth cleanings. Heather is great as well as the different Dentist's I seen over my time there. I was very nervous reading some of the reviews of this place but chose to give you a chance and it has been great. But turns out the reviews were true. Did not appreciate the lady who answered the phone today commenting on why I had to reschedule two appointments and questioning if I would miss another during scheduling. I am sorry, many things can happen in life that alters your plan. I do not need your office to remind me of those reasons. You lost me and my family as a customer today."