Sanford Moorhead Campus

"I know that a lot of people leave reviews when they are upset with their experience, but not when they are happy. I just wanted to leave my two cents for anyone who, like me, read the reviews and felt a little nervous. I was scheduled for a last-minute appointment here because my provider wanted me to be seen before the weekend. This is not my normal clinic. From the moment I walked in the door, everyone from the front desk to the tech who did my testing was very kind. I felt that the wait time was reasonable and they made sure that I understood what was going on and asked if I had any questions. I personally would have no concerns about coming here again if it was my local clinic."

"My overall experience at Sanford Moorhead Campus has been positive. However, my experience with the provider, Nina Sjoquist was not so positive. I went to her in November 2022 for an issue regarding my appetite. I had not been eating consistently. At the time I was going 24 hours without eating and not feeling hungry but then at other times my body felt starved shortly after eating. I stated I was severely stressed due to being a full time undergraduate student, working a full time and part time job, and due to other life events. My sleep schedule was not healthy due to consistently working 15 hour shifts (7 am to 10 pm). Additionally, I was taking oral birth control pills which impacts hormones. I presented all these concerns to Nina and I did not appreciate the way that she handled the situation. She asked me what types of food I was eating and I told her whatever was at work such as tator tot hotdish, hamburgers, spaghetti, etc., because I really did not have time to sit down and meal prep due to my extremely overloaded schedule. Her response was that I needed to lay off on eating so much meat and eat more fruits, vegetables and plants. She also commented on my weight, stating, "Well you've gained weight since last time you came into the doctor a year ago. So clearly you're getting enough to eat." Simply put, all she told me to do was eat healthier. She did not suggest a referral to a dietitian so that I could learn how to eat healthier. She did not suggest doing hormone tests for potential imbalances. She did not suggest checking my metabolism rate. She did not suggest a referral to a mental health professional for my severe amount of stress. Overall, she did not acknowledge the fact that there were so many other issues here and all she had to comment on was my "poor" diet and weight gain. I found that experience with Nina to be very hurtful because I have struggled with positive body image for a very long time. After I left Sanford Moorhead Campus that day, I drove home and cried the entire way. I switched providers immediately and will never receive services from Nina again."

"I called earlier this week because I haven't been sleeping all month and yesterday at the end of the day I got called back and they said they'd address me sleep issues Today my nurse took forever to get back to me again when she was notified hours prior that they weren't gonna change my meds and just told me to take more hydroxyzine and temazepam for sleep and anxiety when they damn well knew those weren't working and the Dr. Who's covering for my usual provider didn't feel comfortable prescribing me anything like hello that's your job on adult internal medicine while my usual doctor is away They really need to moniter there patients better"

"We had an OBGYN visit and they classified our standard pregnancy screening tests as diagnostic. Then, the doctor blamed the billing department and the billing department blamed the doctor and both refused to help us fix it. They’re trying to charge us nearly $800 for something that should have zero out-of-pocket coverage. Our insurance company was surprised at how they were able to make a mistake for such a basic procedure."

"My experience with NP Ashley Reusink extended over two appointments. The first appointment I appreciated that she took the time to read over the notes I'd included in my reason for visit. She was very capable of explaining everything to me. I felt like she was listening to me and taking my concerns into consideration from the start of the appointment. I did however feel that she dismissed much of my concern as we progressed through the appointment. Despite my discomfort with how our appointment ended, I chose to return to her when prescribed treatment failed and my symptoms continued. Again, my concerns were ignored and dismissed. I reached out to her via message as instructed when things did not improve yet again, and I was inquiring as to what the plan was from there. She doesn't read her messages herself, and has another staff member reply, which means my message was passed along incorrectly, and when I contacted again to clarify I was basically told she was unwilling to help me any further. I would not return to her in any instance. She is completely unwilling to help if the answer isn't easy for her. I was at least hoping for a referral to someone who would help me, but I didn't even receive that."