Super 8 by Wyndham Brookings

"What a horrible experience, got a suite, had lights in the room that didn’t work, didn’t get to enjoy the pool because they don’t have adult hours, 20+ kids for 4 hours until close, asked for discount on my room since I didn’t enjoy the night at all and they declined. Horrible hotel to stay at unless you have children. do not suggest"

"This was our second time at this hotel - it gets good ratings and is in really good shape (carpets, furnishings, bathrooms, etc). This was also the second time we checked in and our room wasn’t ready. The first time a family’s belongings were in the room and someone was in the bathroom; this time the bed wasn’t made and used towels and wash cloths were on the floor. The attendant at the front desk apologized and escorted us to a clean room. It smelled funny so we opened the window. When we checked out, my husband mentioned the smell and found out the first floor is all pet friendly and because we reserved a king bed were on the first floor because there weren’t king beds on the second floor. Maybe a third time would be the charm to getting a room that was ready for new guests on the second floor away from pets - we’re just not willing to risk a third stay to find out."

"This was my second time staying here. Our room was huge and very comfortable. However, there is no elevator here. If you struggle with stairs…be sure to let them know on your reservation and hope you get a main floor room. Breakfast was fine, not much variety but it fed us. My real disappointment is that they charged me an additional fee after we checked out. I called the hotel to follow up on it and was told it was a damage fee. To say I was astounded is an understatement!! I asked what the damages were and the clerk said they didn’t know and that they were just a clerk. I asked to speak to a manager and they took my information but I have yet to receive a callback. Poor customer service and sneaky to boot! I will not stay here again."

"I stayed at this Super 8 twice in 1 months time. Both times I was very impressed and happy with the service, rooms, cleanliness and location. The staff always had a smile and were sensitive to my reason for being there. When I had any questions they were quick to assist. I will continue to choose this hotel when I make return trips to Brookings."