Cleo's Furniture

"On 12/09/ 2023 we purchased the Persia beige 3 pc Sectional we also bought the ottoman and the gold complete plus insurance. We then paid additional for delivery. When the furniture was delivered the delivery men unwrapped the cushions in the truck, two cushions where smeared with grease. The delivery man called and reported one stain, we did not find the other until about 30 days later when we were turning the cushions! When we contacted the store we were told by Earn that we could bring back the cushions a 100 mile round trip and he would replace them with the cushions on the display set. I told Earn I did not want used cushions and I was unhappy with being asked to take my time at my expense to correct this problem. When there was no follow up from Cleo’s we called again and spoke to Brandon, who informed me that I had waited to long to correct the problem and their policy stated after 30 days it was to late? To add insult to injury within 30 days Cleo’s offered the Ottoman free with purchase, of the set we bought, a 450. value. My husband called the district manager Jordan, and explained our situation and asked if they as a good faith gesture would apply the sale to our purchase. He said he would call my husband back we never heard from him again. In conclusion, I was hopeful that Cleo’s would be to our community here in Ft.Smith what Sam’s is to Northwest, a company that cares for their community! Disappointed ☹️"

"Absolutely love Cleo’s. This is mine and my husband’s first time purchasing from them and we will be going back. We worked with Brandon on finding a sectional that would fit perfectly in our living room. Brandon was very professional but not pushy which we both loved. He gave us all of the information in a way that we could understand and have options. Overall, we are extremely happy with our purchase and will be recommending Cleo’s to everyone we know."

"We randomly stopped into the Fort smith location. Brandon was so helpful. Didn’t make us feel like we had to buy something. Gave good information about the best sellers and why he would recommend. Customer service at its best!"

"Baylor at Cleo’s helped us out. He was amazing and easy to work with. The process was super quick and he was very helpful. We absolutely love our king bedroom suite."

"Brandon was awesome! Here made the process easy and quick. No pressure sales, which I love! Only complaint is the lack of discount capabilities. Everyone buying furniture wants to feel like they're getting a deal."