SEPHORA

"First and last time I'll ever go-to a Sephora. Clerk was rude and not helpful. At checkout took my credit card before ringing up my purchase, ran card without giving me my total first and continued to pressure me to join the "rewards program" I was not interested in the rewards and told her so but she kept saying it will only take a minute, continued to pressure me throughout the process. Honestly, I wish I had canceled my purchase and walked out!"

"I haven't worn makeup in a long while and Abril helped me in the most patient and friendly way I could have ever imagined. She let me explain exactly what I was looking for and helped me in foundation color and concelor. She was honest with me and didn't just try to sell me a product to make money, She honestly made my experience so great and I couldn't have asked for a better person to have helped me. I also got help from a man who helped me look into the Anastasia eyebrow thing and showed me a life saver, it was legit the best time to have help from the employees and have such an amazing experience. Thank you."

"Last time stepping into this store. I have a store credit that could only be used at this location. Could not be used online or at the Kohl’s location. Waited in line for a while before leaving to grab another product, then waited again. Had someone approach and ask if I was checking out. I said yes and then she walked away. I waited for another few minutes before putting the products on the counter and leaving. Both times the girl at the register was taking her time talking to other girls and not calling for backup. **I went to Ulta in Fayetteville (where it was just as busy) and I was able to get the help/guidance needed. Long story short, ladies- if you’re looking to spend your money after a long day at work, without a full face of glam makeup, go to Ulta. They will treat you so much better there."

"So this store claims that they can ticket you and deny you service if you park in a spot they labelled as for online shopping only. Just want to highlight that legally, the store cannot do this, this is a public parking area for all promenade shoppers. If you're asking me to park elsewhere, then you're asking me to park in front another store to come and shop from yours! Do you think the other store will complain? They can't, because they don't own the parking spots! Thanks for Ulta being in promenade, who needs your service anyway?"

"My friend and I went on Oct. 28th for the Beauty Inside event. We were standing there and I decide to open up a concealer my friend was already going to buy. I was just looking at it and this worker lady came over and was so rude about me opening up the package. I told her that we were already going to buy it, then she proceeded to inform us that there were testers and if I wanted to try out, I needed to use those. Then she just walked off. Incredibly rude for no reason. If you don’t know the situation, then you should ask the person. Not just assume you know your customer is doing. By doing what you did, you made it very awkward for us."