Nystrom & Associates - Alexandria

"I'm a bit frustrated right now with how things are going... I don't think I've seen my doctor in 5 or 6 months.... I've been trying to schedule with her but every time I do they call me about a week before the appointment and say she's out of office for another month. I've been wanting to change my meds and ask some questions but I can't since I can never get an appointment with her. Than the I ask to have my meds refilled and the nurse says I need to see the doctor to get the refilled!!! I got the all figured out but still would like to see my doctor or a doctor sometime soon would be nice...."

"Mostly everything is good now. The people that are working with me are compatible and to me that's best. However if there is incompatibility they are ready to find someone else to meet with you. In person or over the internet"

"I started having mental health therapy through Nystrom and my therapist is through,the paperwork is extensive so they have all of my background to make my experience as positive as possible. My therapist is warm and listens when I start chattering. I'm so happy Nivon recommended them!!"

"This was in February. I had an appointment over the phone and he said I'd need to be an established patient before they would help me refill my Rx's from my Doctor in South Dakota. I called a few times over the next few days so I could become an established patient and had to leave a message every time. They called me finally, a week later, and told me this new guy didn't feel comfortable or "qualified" to treat me. The only guy who thinks he's "qualified" still can't see me for 2 months. I have been calling them everyday again. Leave a message EVERY TIME. They still have not called me back. They toss you around without giving any real answers and they don't bother to try. Meanwhile those of us who actually need help and take these medications are meant to figure it out alone. There is a reason we a prescribed them. Definitely find someone else."

"The lady that was answering the phones today, Sunday may 22nd, was VERY RUDE. I had an emergency come up and needed to reschedule… I asked a question and she had a very rude response. Not only that when I asked if she could put in the request to my old provider to see him again, she cut me off mid conversation and told me no. When I first was making my appointment the other lady said it was a possibility to reach out and ask him. I asked her why she was being so rude to me and cutting me off and then she said if I don’t like it to call back at another time and hung up on me. If the link between the appointments and the people in need of services is rude and hangs up that’s a huge issue. That could be the difference between people getting the help they need or not. I suggest calling a different location to schedule appointments because I’ve never had issues with any other location."