Albertville Tobacco and Vapor

"I love this store and I am customer at a minimum of 2 times a week. On my visit there today though I had grabbed 4 items, went to the checkout and paid. The service was great, the cashier and I joked some, I gave him my rewards number, and he bagged up my items. I went directly home to find that I had only two of the 4 items I purchased in the bag. So I called the store. They said they didn't have my two items. And said basically that sucks for you. Now I'm out 17 dollars because your employee didn't put my items in the bag. This will leave a lasting thought in my mind about the place when you could have replaced them. I know they only cost you about fifty cents each. The customer is always right in any retail setting. Why would I lie about this aswell. I am not some stupid crackhead but a business owner in the same community. Irritating.. On my way to st Michael tobbaco for replacements."

"Visited here about a month ago for a Macanudo or two. I noticed small white spots of what looked like mold on the wrappers. When I looked around in that corner, I observed mold stretching across a cigar box onto and across multiple cigars. It had gotten so big. The mold was relegated to just that back corner of the humidor, but it was affecting at least 15 boxes of cigars. Not a serious cigar shop. Edit: Some of the spots I had been seeing may have been blume, which can be more crystalline than fuzzy. But the cigar oils were certainly not growing out enough to stretch across to the box and across other cigars, creating an elaborate structure."

"Been in twice. Same guy behind the counter was cocky. His “help” was condescending and worthless. Been here 8 weeks from Colorado. EVERYONE I have met and come across In Minnesota has been more than friendly. Not this guy! There will not be a third visit."

"Been coming here since moving to otsego a few years ago. This new crew is fantastic! The other day I was thinking of changing up the vapes I was buying and Alec was the most helpful guy ever!! He explained things to a T and didn't make me feel dumb for some questions I asked like I have felt at other smoke shops. Definitely recommend this place. Big variety and super friendly staff who know what they are talking about!"

"The looks from outside are a little deceiving. when you walk in you will be nicely surprised by how large it is. It is always stocked with the latest items. They always have my items in stock. Alicia and Matthew are always so helpful. If I have any questions I know they will have the answers. They are the main reason I shop there!!!"