Life Time

"The locker rooms are extremely dirty I have brought this to managements attention and yet nothing is done. The drains in the pool hair and locker rooms smell and have a ton of gunk and hair build up. The sinks are barely maintained. Very disappointed in the overall cleanliness. Today the steps had brown gunk all over them from the locker room to the pool. Classes are great but that is about it."

"This location is constantly dirty from the track, to the workout floor to the locker room and steam room/showers. The towels are paper thin and feel like they haven’t been replaced in years. The locker room always smells moldy. The men’s steam room floor feels gritty all the time from people wearing outside shoes in there. Shower curtains are moldy and torn. I told the front desk about multiple issues but nothing ever happens. The big kicker for me was when someone brought their young daughter into the men’s locker room to change with them. I said something to a worker that maybe he should let them know about the family changing room and he just shrugged then walked away. Talked to an alleged manager and he told me that didn’t happen. I emailed their Corp customer service team about it but no one ever responded. I don’t recommend this location."

"Prices are ridiculously high for what is presented. “Memberships” for the older folk is so sad and the rules are outrageous-they’re the gyms most committed and biggest group! You also have to pay to reserve and use the tennis courts?? Besides that, the amenities are low tier. For a fitness center with rising prices, the gym equipment remains old and outdated. They can’t keep a full set of cycling straps for too long. Idk if people take them home or what but sometimes I’m left with using two right sided straps. Foam rollers have chunks missing and they shed on the carpet after usage. There has not been one day where I was at the gym and a lack of towels or sanitary wipes wasn’t an issue. I’m tempted to just bring my own bottle of wipes at this point. People bring their bags and jackets into the weight room even though there are signs posted. Weights are NOT returned correctly and the night staff certainly doesn’t do a check over to reset things. I came in three days straight in the morning and that Celsius can remained on the floor next to a machine all 3 days!! Speaking of floors, the floors are always dusty. If it is mopped, which is rare, the mop water smells like mold and water from the swamp. And when machines are broken they’ll remain that way for extended times. Locker room floors are usually wet throughout the day and obvious slip hazards. The upstairs level tracks are never vacuumed and you can see the dust and crumbs from a standing eye level. If you look up at the ceilings near the pool window, you’ll see missing ceiling tiles and holes. And Whenever there’s a rain storm, that’ll drip water onto the tracks. Sometimes buckets are there, sometimes just a bunch of rags thrown on the floor. You’ll never know so don’t run on the tracks after a rainy day. The first time I noticed, the duct work and wiring were so exposed. This has been a whole year for the ceiling being treated like that and I’ve been waiting to see if and when they’ll fix it. Parking lot should get patrols or something. They just added a a mobile camera station but I still see people racing into the parking lot and cutting across spots. Whether it’s at 5am or 7pm, there’s always someone with music blasting and going 30mph in the rows. I will say that the morning staff during the week are always prompt and hard working. It also seems like they’re picking up a huge amount of slack from the night time shift. It is amazing how efficient and hard working the woman who does the towels in the mornings goes but it’s sad how she’s always having to get them and work so hard JUST FOR TOWELS. Even though it’s a very convenient place (about 8 min from me), I am very tempted to go somewhere else at this point- especially with the raised prices and mediocre amenities. It doesn’t take much to just clean and update a place which is why I have hopes still but this is getting too much."

"I have been coming to lifetime fitness since I was super young when it was northwest athletic club. The only good thing I’m going to say about this gym is the set up is great and the track is nice. The last 3 years… this gym has REALLY gone down hill. I pay $106 a month for a gym that is supposed to be “really nice.” More than 95% of the staff have no customer service skills… I mean as little as not even saying “hi” when they are scanning your card. It’s always dirty and always out of wipes in the work out areas. The club hours are absolutely ridiculous. I understood closing earlier when Covid was around but later hours would be great. It used to be 24 hours and now they close at 11pm during the week and 9pm on weekends which makes it difficult especially when I have a baby. Who comes at 4am? It would make more sense to open a little later and close at midnight! The thing that upset me the most was I barely use the steam room… I went in today at 10:43pm, I stay 8 min max, change and then leave. A lifetime worker comes in and tells me it’s closed and I got so upset. They decided now to close it early at 10:45pm which I didn’t know since I maybe use it once a month. I have never left the gym “after close” time. I don’t think it’s fair to change that for people who don’t abuse the privileges. I know there is soooo many women who stay out in the locker room, steam room, sauna, etc and then get in shower at 11. Enforce that to them rather then punishing members who aren’t. It’s not our fault that staff isn’t doing their job correctly. I never thought I would want to switch gyms but I’m highly considering leaving lifetime. There is a lot of nice gyms out there. I’d recommend to stay away from this one."

"This Life Time location has gone done in service and quality over the years. I was a member back around 2010 and left in 2011 and came back after moving back to MN in 2017. In 2010 there were so many classes and activities to choose from, now, not so much. They have towel service, showers, spa area (haircut, nails, massage, etc.), basketball courts, tennis courts (at this location), multiple weight areas, walking track, one large cardio area, racquetball courts and classes in each of the designated rooms. The membership is expensive, we pay $140 for two people per month for the Gold membership. Then you have to pay for extras such as special classes or upgrade to a Platinum membership if you want to play tennis, then pay for court fees. Also, I'm not sure if it's just me, but I feel like there are SO MANY MORE PEOPLE, especially during peak hours. It's hard to find open machines and people just sit on the machines. I prefer to come at off peak times but sometimes it's not possible. Many of the yoga classes feel like they've been combined into 3 types and there aren't as many pilates classes as I remember. I also remember there being more spin classes, but now I only see one or two a day at most. The service has also gone downhill. The employees seem aloof and rarely friendly. I asked for a paddle board while swimming on a Saturday afternoon by calling the front desk. They said they would look for someone to open up the locked equipment. I called back 10 minutes later and the front desk said that no one, including operations/maintenance, had the keys for any of the locked swim equipment. Kind of weird situation at best. I like the services offered at this gym but I feel like Life Time needs to fix its customer service such as the attitudes of the employees and class offerings that people want."