Sally Beauty

"Helpful staff but limited stock and options"

"I am extremely disappointed in my experience with this Sally Beauty. On November 1st I ordered some products for in-store pickup. Unfortunately I fractured my foot that same day and my focus was put on my health. On November 3rd I received an email letting me know I had to pickup my order that day or it would be returned. I called the store to request if my boyfriend could pickup the order as I couldn't drive. The salesperson let me know they only held online orders for 48 hours, not the 72 hours promised by the online store. She said my order was canceled and I would receive a refund. 2 weeks later it showed my order had been picked up in the system and a return was never issued. They refused to return my amount since it appeared it was picked up in store. I called customer service anx let them know the situation. They made the store refund me the amount. It's disappointing to think that they would lie about a simple return and refuse to refund me for an order I never received."

"I like the selection this store has and the employees are super sweet! The employees also have good product recommendations"

"While I absolutely love one of the gals that works there, I simply am not in love with the fact that the last three products I purchased from Sally Beauty have been expired and/or defective. Third time is a charm AND this store will no longer get my money nor my time."

"Ok so I went in to Sally’s yesterday and bought black hair dye I put it in I wash it out I don’t look at it till I wake up this morning and uh my hair is not black it’s green"