Cavalla Travel & Tour
About the Business
Cavalla Travel & Tour is a full-service travel agency located at 5701 Shingle Creek Parkway in Brooklyn Center, Minnesota. Our ARC accreditation allows us to issue airline tickets and offer a wide range of travel services including hotel reservations, car rentals, cruises, and vacation packages. Specializing in both international and domestic travel, Cavalla Travel & Tour has been serving customers since 2009. Whether you're planning a business trip or a dream vacation, our experienced team is here to help you every step of the way.
Photos
Location & Phone number
5701 Shingle Creek Pkwy #325, Brooklyn Center, MN 55430, United States
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"My fiance booked my flight with Cavalla, and the return flight was cancelled - no big deal, they rescheduled the flight... but they rescheduled me for a month out. I didn't notice the significant error off the bat, but we did reach out to them upon receiving the adjusted flight schedule asking them to confirm my fiance and I were on the same flight and requested if possible that they seat us together. No response. I ended up having to purchase a new one way ticket that cost nearly as much as the round trip flight... and then they had the audacity to tell me it was my fault for not catching their human error. They even said it was their fault for booking me on the wrong flight, and refused to reimbursement. I pressed them on this and they finally conceded to send me half of the one way flight cost... then NEVER sent the check - I have digital advanced mail notice, so I know it wasn't stolen in the mail. Flat out poor customer service all the way around. No ownership of their mistake, not even the slightest of apologies. Do yourself a favor and find another travel agent."
"Great customer service"
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