Holiday Inn Express & Suites Rogers

20930 135th Avenue North, Rogers, MN 55374

"Our experience with this location was terrible. We travelled 5 hours, absolutely drained, only to check into a room with a broken toilet, fecal matter floating in the toilet, and no custodial staff working that night to fix it. So, we ended up having to transfer two different rooms (yes two) until we got a room that isn’t what was advertised but close enough (two bed suite without a divider as shown in the reservation). The real kicker is that we did not want to stay any longer than the initial night and checked out a day early around 11:15AM (prior to the noon check out time). We would have just left immediately, but we were in northern Minnesota during a snow storm with a toddler. Prior to check out we asked for a full refund due to the conditions of our room(s) and we were reassured by staff (Noel, and one other female staff member) that a call to the owners and sales Manager Amy G, would make this right. Despite calls to sales Manager, Amy, and calls to Noel (who assured us a full refund was in order), they left us high and dry. 2 hours on the phone with Expedia (used to secure the reservation) and I was FINALLY able to get the day that was never used refunded to the card and not the whole stay. Do yourself a favor and DO NOT stay at this hotel. If I could post video it would better show the broken toilet and fecal matter swirling in the bowl. Instead I can only post a screenshot."

"Friendly staff and comfortable rooms. The toilet flushes quite loud so try to avoid it when others are sleeping as well as alert those with noise sensitivity. Miss the free beer at Short or Tall but love that they are across the parking lot from Short or Tall as well as the distance to the Emagine Roger's movie theater. This place is a perfect "staycation" for a quick weekend getaway from the cities. Complementary breakfast is always a nice perk as well. Pool area is nice with a little kid area and hot tub."

"We really enjoyed our Stay! Becca was awesome and very accommodating. Continental breakfast was the best one we have had! The down side is We wish the Hot tub was hotter. At night it was so hot but during the day it was freezing. But we will be back for sure!"

"Room 316 had mold growing all in the bathroom. We brought up our concerns to the front desk and she said maintenance would take care of it. It was never taken care while we stayed there. We told them again at check out and they didn't care. We reached out the general manager via email and no response. Filled out a corporate email and no response. DONT STAY HERE. They don't care about you or your health. My wife has been battling a cough since we stayed here."

"We check in around midnight for a pre booked two queen room. The room was clean. However the refrigerator needed a good defrost, It was iced up. We also notice the Bath/Shower did not have a non slip mat, it was very slippery! In the morning, at the buffet breakfast, there were plenty of choices to choose from, bacon, sausage, eggs, yogurt, cereal, coffee, to many to list. The staff, that serviced at breakfast, were incredible. This Holiday In Express has a great pool area, that any kiddo would enjoy. I know checkout should be at 11 am but I thought possibly they would allow a late checkout at noon. I know another guest that were granted a noon checkout."