Holiday Inn Express & Suites Chanhassen, an IHG Hotel

"We came to the area to visit Paisley Park and this hotel was only 5 minutes away and great location. It was clean, there was a good variety of breakfast and food was hot. The bed and pillows were very comfortable. I was disappointed that the pool and hot tub was not open due to renovation, but they did have an agreement with a nearby fitness club for guests to use their aquatics. I just feel they should disclose on their website when amenities are closed. We had loud neighbors that woke us up at 4am apparently drunk and slamming doors, but that's anywhere you go. Overall, it was a very good stay and we would stay again."

"My wife and I stayed here as we were attending a concert at the Mystic Lake Casino, and their rooms were completely booked. I'm glad we stayed here as we were able to discover a new Mexican restaurant nearby. (See my review of "Tequila Butcher"). Overall, we had a nice enjoyable weekend and certainly wouldn't hesitate to stay here again."

"A quick one night staycation. Price was great. With the room purchase, we were able to utilize lifetime pool across the street. The pool on site was decent but could use some TLC. Staff was friendly and breakfast was a nice touch."

"Poor experience with trying to make a room block reservation for my wedding at this location. Communication is poor with Sabrina as I had to sent many follow up emails to get an answer and it took her over a month and a half to respond. When I received an answer I was quoted a higher cost than what I could book for online with the least expensive being $159 a night for the block pricing but online it is listed as $137 a night. Along with being sent the incorrect dates in the contract after I noted the correct dates in a few of my emails. The biggest upset was they have a two night minimum for a room block and will not budge even though the Holiday Inn & Suites in Shakopee doesn’t hold you to a two night minimum for a wedding block. Lacking professionalism and communication which is unfortunate since this location is the closest hotel to the venue."

"Terrible experience. Called in advance to make sure the pool was functioning, and we were told yes. Went swimming with kids, and the hot tub was broken, and the pool was freezing. Went back to room to shower and found black mold in shower. Told the front desk, and we were told there was nothing they could do about this and to leave a note for management. We had to hand write a note... Management never called us back. Terrible customer service."