Bjornson's 734 North University Drive, Fargo, ND 58102

"Did not accept my card despite my card being fine"

"I have been a shell customer for over three decades. I have probably spent at least $2,500 at bjornson Shell station just in 2023. There have been issues with proper functioning of their pumps, regarding some of their receipts and charges as I have observed some receipts that charged premium prices for regular gasoline, not just mine but other people I know as well, lack of knowledge of attendants in some cases, and most recently, exceptional rudeness from one attendant particularly. I am severely disabled physically and mentally with post-traumatic stress, survivor guilt, and anxiety. I am very careful who I am around and what I expose myself to to protect myself and my mental health. When I respectfully trying to address the problem just to make them aware of it, regarding the purchases for regular gas with premium markings on the receipts and possibly premium prices, the clerk was defensive and tried to explain that premium is written on all the receipts. I have never seen that in my entire life of almost 60 years. And honestly I felt like I was talking to a wall so I said okay fine let's just stop talking about this because internally I was starting to get frustrated but not showing it yet. The attendant continued and continued and I asked him several times politely not to speak of it anymore and just let me purchase the gas I want to purchase right now so I can leave. He was delaying me at that point and I was getting frustrated but trying not to exhibit it. The attendant continued, my tolerances are low because of several traumatic things that I have experienced in my life, but I asked him several times just to run the thing so I could get my gas paid for and get out of there and he continued more so I at one point boldly asked him to be quiet. He continued more and even one of his coworkers said okay enough and asked him to not continue. As he continued, without processing my payment yet, I boldly told him to stop talking and eventually I had to say shut up in process the thing so I can leave. It escalated from there as he further got defensive and I eventually was allowed to pay for my gas and leave but not before he and his other co-workers reverse the situation on me and threatened me. I have noticed for several years that bjornson's Shell gas station is very unprofessionally run. The only reason I go there is because they are the only Shell gas station in the vicinity and I have been doing business with shell for 30 years. As a person suffering severely from not just physical but mental illness, one of the last things I need are rude people getting in my face or escalating things after I respectfully request several times to deescalate. I understand the common ignorance that most people do not understand the difficulties certain mentally ill people go through. However, that is no excuse for pathetically continuing to escalate and unresolvable issue. I feel that other people need to be aware of the treatment that they could experience at bjornson Shell station and the unprofessional behavior of their staff. Not to mention the very questionable accounting at the pumps that could actually be criminal in nature if they are ripping people off. I believe that they need to be investigated and that a forensic accounting of all their transactions at the pumps should be conducted. Furthermore, despite my 30-plus years as a shell customer, I feel that bjorns and Shell station in Fargo is a disgrace to the Shell company and they should be stripped of their association with the shell organization. Furthermore, considering the very long history that I have had to observe the lack of professionalism at their station, I do hope that other people come forward that are questioning their receipts and that a criminal inquiry into that company and its owners produces evidence that will shut them down permanently and cause them to have to pay reparations to their customers. I would urge every citizen that does business at bjornson's to cease doing business there immediately and spread the word. Put them out of business! Thank yo"

"Always friendly people never a long wait great gas prices just a good place to go"

"The old man cannot do math, I paid 25 for 3 bags of ice and he gave me back 17.23 and it should have been 18.23, then he got real upset when I pointed out his error. Avoid this place."

"Cheap gas, save additional 5c-10c with free Fuel Rewards Program. Sells non-ethonal gas."