The Home Depot

"My 10-yr old son and I went to this Home Depot to buy more wall tile because I needed 20 additional pieces. The tile can be bought individually or by the case or box. Prior to this, I had bought one for a sample piece to make sure it was what I needed, but I happened to be in NLR that day and purchased it at that location. When I went to the self-checkout that day, I quickly saw there was no sticker/barcode on the tile to scan, but there was a number printed on the back; unlike Walmart, the register would not let me put in the number and look it up for myself. The employee that was working the self-checkout immediately came over and asked what problem I was having. I apologized and said I didn't notice it had no sticker and was sorry she had to take the time to help me for a 14 cent item. She politely told me that even though the tiles could be bought individually, none of the tiles had stickers/barcodes on them. It was only on the cases and boxes, so I had done nothing wrong, helping resolve any issues at self-checkout was her job, and she would have to enter it for me. It took her less than a minute to do so; I completed the purchase, thanked her again and left. Once I verified the tile was what I needed, I was closer to the Cabot store, so I bought a case there. It, of course, had the bar code, so no problem at self-checkout. When I realized I needed 20 more, I was closer to the Cabot store and returned there today to buy them. I headed to the self-checkout since four of those were open and only one with a cashier was and had a line. Only one of the self-checkout registers had a customer. I started to scan my first tile and remembered that I would have to ask the employee working that area for assistance. She was less than 3-ft away and just standing there since the only other customer there did not have any issues. I asked her to please help and was starting to explain the problem. She interrupted me, said the number on back could not be scanned, and had a tone like I was an idiot. I said, yes, ma'am, I knew that, but I needed her to look up the number and enter it since a customer cannot. She said, "That would take me too long. You'll have to go to the cashier over there.", pointed to the one full-service register, and walked back over to where she had been just standing and continued to do nothing. I said, "uhm hm" in a disgusted mutter as I walked away because I was appalled at her refusing to do her job while I had to go stand in a line where the cashier there had to look it up. It only took her less than a minute to do it, but she had multiple customers while the other employee was doing nothing! While I was walking the 6-8 ft over to the other register, I told my son that was bull about her telling me it would take too long because the NLR employee had quickly done it and even told me that was her job and shook my head. The employee waits until I'm at the other register waiting in the line and yells across the distance., "You have a nice day!" in a sarcastic tone that really said F you. I feel that was very unprofessional, and it made me mad. I told my son to walk back over and get her name off her name tag since I did not want to lose my place in the line, and I needed it because I would be calling in a complaint to the main company number and posting a bad review. She tried to hide it from him when she saw what he was doing. Not sure if it is allowed to post her name here, so I won't, but the main company will definitely be hearing it. Needless to say, I do NOT recommend this store and will be taking my business elsewhere."

"Staff at the Cabot Arkansas location are always so friendly. They are available at any turn in the store and more than willing to stop their work and not only do they tell me where to find something, they walk me to it. Interestingly, on that walk, they ask questions about the item I'm looking for just to make sure I'm getting exactly what I'm suppose to be getting. I love that. Thank you fellows and ladies at the home depot in Cabot, Arkansas. You rock!!! UPDATE: CHECK OUT THE AWESOME PRICES ON THIS LUMBER PICTURED.."

"We always love coming to the Cabot Home Depot because the staff is so kind. Ed especially made our trip easier with advice on what kind of wood to use for the best price. He showed exceptional customer service."

"This store used to be awesome. After not letting you use the big doors anymore, some genius decided contractors can’t park in at the big door’s anymore and you have to wait for someone to load you can’t load yourself anymore. Problem is Home Depot is slow and terrible at it and if your towing a trailer there’s no where to park. We use Home Depot because there convenient not because there the best. Keep making it inconvenient to shop there and we’ll all be at Ride Out across the parking lot: edit! They switched it back! Thank you Home Depot much more efficient"

"When you want to accomplish a project in your house, you'll get everything you need when you come to this store. I always ask employees if they have any questions, but they all taught me professionally, accurately and kindly. Great shop!"