Gwatney Buick GMC

"When I pulled into the bay, I sat in my car about 6min ans no one walked up. I walked inside while I await another 10 min. One person on the phone, the lady taking payments, and one guy was just talking to tech from the back. I got an oil change and tire rotation. When I left, my truck was riding funny, so I checked my tire pressure, and their all different 37, 39,44,40 The cst service is bad here, never a hello, good morning, nothing.. The 1st word from your person was, "Is this your 1st time here... when I've been coming here 3 years since I purchased the vehicle. They have a computer use it!!! I will never buy from this dealership because of the poor service department."

"Gwatney has already gone above and beyond keeping my car in tip top condition. They are usually able to get me in for same day service and work quickly to make sure that I’m back on the road as soon as safely possible."

"What’s the point in having me make a scheduled appointment for a leaky sunroof if it still takes you almost 2 business days to start work on my car? $400 for diagnostics, water testing and the repair of two zip ties and having my car for almost 4 days?! Oh best part, still leaks guys. But you ensured me the leak was gone. Never again, back to Goodyear."

"We had an appointment for 9:30am. We left the pickup at 6am and went to pick it up at 4pm. We had dropped off our key in the night drop. The person we made the appointment with, in person, was not there. She had not entered our appointment on the computer. Nor did she inform anyone about the appointment. They did not check the overnight drop box until very late in the afternoon. No work was done on our vehicle. That put us in a serious bind as we were leaving the next day for NY state. We were told that changing the transmission fluid was a 5.5 hour job and could not be done before we left, call us when you are heading back to AR. We should be fine as changing the fluid on our pickup was not due until 100,000 miles. We were over 98k already. Will we have them do the work? Honestly not sure."

"My son bought a vehicle in November from these guys. Got the paperwork and they had added a warranty for over $4000.00. My son told them he did not want a warranty. I was in the room along with my daughter in law. The sales price was not what he had agreed to give for the vehicle. They all seemed to be nice, but this is not customer service. I would not recommend anyone to purchase from this group."