Service King Collision North Little Rock (Now Crash Champions)

"Went in to get an estimate was told it would be ready in 48 hours. One week later called and requested the estimate was told the next day. One week later still no estimate. They may do good body work I wouldn’t know. but their customer service is nonexistent."

"I hate I didn't read the reviews prior to having my vehicle brought here. Poor service overall, lack of communication , poor customer service , dishonest, disrespectful and not one apology from this location in reference to how inconvenienced I am without a vehicle. I have never experienced a wrecked vehicle and had to go through the process of body repair , but if anything ever happens to my vehicles again, I will NEVER take it to this location nor recommend them for services. Some people work extremley hard to have nice automobiles & expect great honest quality service when unforseen situations happen, and then have to rely on body shops to do their part to fix stuff. Not make life even harder for a family."

"Our vehicle was dented up by a falling tree during the tornado. Our ins company told us to get a repair estimate from Service King. Their original estimate was low enough that our ins company agreed to have it repaired instead of totalled. This was back on May 12th... now finally a month later Service King has a revised estimate that ended up totaling the car. And we are stuck with $500 in car rental costs when we could have already bought another car and been done with this. The original estimate of repair should have been closer to reality and Service King shouldn't have taken over a month to get going on our vehicle. We had to contact them more than once on the status of our job."

"I have a very horrible experience at service King North Little Rock car went in for minor damages due to a wreck mainly Outside body work But when I get the car back my air conditioner Compartment is completely broken. Took it back to service came thinking that this minor issue will be easily taken care of but the manager came out very irate stating that no one got inside the vehicle the whole time they have the car which is funny may I might I add. He also Stated that he will not fix the damages or pay for the damages"