Aaron's

"Absolute zero phone etiquette!! Called up there this morning and told the man I need to make a payment. He left me on hold, I hung up after 13 minutes on hold. Called back and he immediately put me on hold, no greeting, straight to hold. Drove up to the store to make my payment. Told him I need to make a payment since they want to keep me on hold all day. Ghetto!!"

"Got 3 days behind on a payment when all others are paid up, the Texarkana Texas accounts manager called me and began threatening me. I bought with a different store that closed so my account was thrown to these guys. Absolutely worst experience I've ever had. Spoke with the manager and he condoned his behavior. Steer very far from this company. They treat 20 year customers horribly!"

"So far my experience has been NEGATIVE! I ordered something last week… was called Friday saying that my delivery is Monday 5/15/23 between 3-7pm. Now 715pm and the store is closed. Corporate has no idea. Can’t get ahold of anyone at the store because after 630 no one will answer. So I filed a complaint. A simple call saying they needed to reschedule would have been fine but instead they didn’t call and I’m left without my appliance. This is just unacceptable. My family and I are not happy."

"They delivered a washer and dryer to my house and the dryer never turned on. They just left and said it had to be the the outlet even though one of them shocked themselves and learned it was hot. Outlet was tested after they left and never got it to turn on and is perfectly fine. When I called them back they said they would pick it up and try to fix it and if they couldn't we would go from there. Everyone on the phone was either untrained or extremely rude. I highly recommend you stay far away from this company. I will be sharing this experience everywhere I can in hopes that nobody else has to deal with them."

"Decent service, but the incompetent sales person I keep getting stuck with has no idea what he's doing. I returned a fridge to them, after he gave me incorrect information, and still received calls asking for payment after the lease had been closed. I attempted later to lease a washer and dryer set, which had to be shipped to the store, and this same associate sold the set to someone else instead of calling me like he was supposed to, per the lease agreement. I called to check, and was given the runaround again, and today received a notification that I have a payment due on the appliances that WERE SOLD TO SOMEONE ELSE. Apparently this is business as usual at this location. Strongly recommend anyone avoid using this store unless you're absolutely desperate."