Scherer Bros. Lumberyard, Sales & Design Center -Shakopee

"I ordered 6 doors through Scherer and their customer service has been extremely poor. Nicole was going to ship a new door frame (the first one was cracked and a refund for the hassle), both of which I haven't received and it's been since June! June 10th - Nicole told me over the phone she would ship a new door frame. June 19th - I emailed Nicole. No response. July 15th - I emailed Nicole. No response. July 26th - I emailed Nicole. No response. August 9th - I emailed Nicole. No response. October - Still no response and have yet to receive a new door frame and a refund. UPDATE: November 28th 2023 - I emailed Nicole, Charlie and Mike. Still no response. The last response to my review saying they "didn't have all the information" was false. They had all the information they needed and still choose to not follow through or respond. What awful customer service!"

"NOT EVEN WORTH A SINGLE STAR!!!! Stay Away from them!!! Absolutely horrible execution, service and support. I provided hand written specs for an entry door with a sidelight and was EXPLICITLY CLEAR I needed a 6-9/16 Jamb, it was written on the drawing!! The order submitted was for a 4-9/16 Jamb. My house was open so I had to install as I couldn’t have a plywood door for 4-6 weeks and all Charlie had to offer was “That’s what was on the order”. After many attempts to get somewhere, I went to his boss, Nicole. She was also not willing to accept any responsibility for their mistake, thus giving me the choice to order a new door or remove the elements and install them in a new jamb, thus cancelling any warranty. I haven’t heard from Nicole in over 2 weeks so I guess they don’t care. Was going to have them quote a large deck project this spring but that ship has sailed. I’ll never shop there again and will never contact them for any building needs."

"While it was my parents that placed the order and dealt with all of that, I feel compelled to leave a review to acknowledge the fantastic worker that helped load our siding into the truck. When his job was done, he hung around because I think he sensed our hesitation in strapping it all down. He got back out of his forklift and went the extra mile to help strap it down and really gave us some peace of mind. Did not get his name but hope he knows we appreciated the whole interaction with him!!"

"I really wanted to give this local company our business for deck materials. We met with Charlie at the front desk for over an hour. We got everything documented that we needed and Charlie said he would give us the quote the following business day. After numerous attempts to reach out, we found out that all of our details were misplaced. Charlie said if we could provide all of the details again, he would write us up a quote. We are still waiting. It has nearly been a month since we first started this process. I wrote back to see if there is another person who could help. I sent all the details to him and so have not heard back. It's really a bummer."

"BUYER***BEWARE**** their customer service has went straight down hill. I ordered $8000 worth of doors and they showed up wrong. Charlie the sales guy at the front desk assured me they were what I wanted. Single panel doors without any bevel. The doors showed up and they were exactly what I did not want. Multiple people tried to get the problem corrected and basically were told tuff luck.. Charlie just says he talks to so many people every day cant possibly remember talking to me about this. They do millions of dollars worth of sales every year cant remember everyone. He directed us to Nicole(managment) it was her decision to correct it. If you are purchasing a lange order. Make sure you see it in person before ordering. Definitely dont give them any money first big misktake. No one at this place is willing to take responsibilitie for selling you the wrong thing. Very dissapointed in there service. By far the worst service I have ever had with any lumber yard."