Rockler Companies, Inc.

"I ordered a metal stand online. I ordered the legs, 2 sets of stretchers for length and width along with a set of casters. All 4 items had plenty in stock. 3 of the 4 items arrived in just a fees days, but the longer stretches did not. I figured they forgot to include those in the shipment. But they said allow up to 2 weeks for those to arrive. So..,I waited 2 weeks to follow up. Now Jeremy in customer service is saying that they over sold them and they are waiting on the next shipment to come in. He said they expect that shipment it in the next couple of weeks? Then it could take another 2 weeks before I get them. I am really not sure how this can happen? I questioned how this can happen. They had 11 of these items in stock when I checked out online. So after I checked out and paid for the items and they sold them to someone else!!! I hate to leave negative reviews as I understand people make honest mistakes. However, this is just plain unethical."

"Plenty room to park and very peaceful. Slept here. I don’t know what time receiving opens but I went to door at 6 am. Very nice lady opened the door and was Soooooo friendly, wish I could have gotten her name, she made my day. We don’t always get treated like a person. Thank you Rockler. Got a dock and under an hr I was on my way to my next pick up. 8/17/23"

"I purchased some drawer pulls online. I called several times to follow up and finally six weeks later they told me that they had never placed the order with the vendor. It's now been two months and I had to call them again just to find out that the item was discontinued. I received zero emails/communication from Rockler on what was happening with my order and now after waiting for eight weeks I'm empty handed."

"Purchased a product which was described poorly on the website and when I got it was unusable for its intended purpose. When I tried to return it, I was told I had to pay return shipping. Not my error. Cheapest shipping method I could find was $24. Item cost $29.99. Good customer service would have sent me a shipping label. Worst case scenario, send me a label and charge me $10. I would have been ok with that. Customer service just kept emailing me their return policy. Not happy with Rockler. I will find somewhere else to get my woodworking products. I am a professional woodworker."

"If you live in Minnesota don't order online from Rockler. No way to do a return without shipping it, even if you live nextdoor. You can return to a store but only for store credit. How hard would it be to let a customer drop off a package like a shipper does?"