Kallod Carpet, Inc.

"Very personable, but somewhat sloppy work. (THIS POST IS ABOUT CUE REPAIR, NOT CARPETS) These guys have a great showroom for anyone looking for darts or cues, they had my exact tip I needed for my shaft. And even did it the same day, although I do have one thing that bummed me out a little. Like I said, the service was fast and the tip looks great after install, but when I received my shaft after the re-tipping there was a scratch in the carbon fiber. And although it doesn’t seem like much, you cannot fix a scratch in a Carbon fiber shaft after it’s been damaged. It made what was initially a good interaction into a somewhat sour experience. Because, yeah, the tip is shaped very well, but it’s a scratch that I can’t fix and I can’t replace, because it’s a 500 dollar shaft. I did ask in advance if they had experience in working on carbon fiber shafts, and they said they did, so I figured they would use electrical tape or at least something to protect the carbon fiber while in the lathe to prevent scratches from a razor blade or lathe tool, but it seems that wasn’t the case. I WOULDN’T have my Carbon Fiber shaft re-tipped here again, mostly because I feel lied to for the sake of business, as they told me they knew what they were doing and then I received a damaged shaft after the fact. I WOULD recommend shopping for cue supplies, great selection, and they are very knowledgeable in tables, cues, darts, and all of the sort. Good customer service All in all, my only downside is getting my shaft back with a scratch in it, because it’s something that can easily be prevented with some tape and careful hands. And once again, these shafts aren’t cheap, so to be mislead, even if it was unintentional, just really holds back my 5 out of 5 I’ll probably reach out to them in a day or so to address them formally and finish my review, but for now these are my thoughts."

"We have bought from Kallod Carpet on three occasions and we're very happy each time. Tracy and Jerry are great at explaining products and finding things that work and coordinate. For our current remodeling project we purchased and had vynal plank, carpet, and tile installed by the folks at Kallod, the products are great and the installation top notch. Quotes were accurate and work was completed on time. 10/10"

"My wife and I have used Kallod Carpet for over 20 years. We have purchased carpet, vinyl plank, wood plank flooring, sheet vinyl and tile from them. Their design sense and knowledge of current trends is spot on. Their installers are great to work with. We have had the best experience with them on all of our home remodeling projects. I would recommend them to anyone for their home flooring and tiling projects."

"We bought new vinyl plank flooring from here, after install it started denting, after not even a year! I sent them pictures and brought in a piece of it along with a new piece so they could send it off to have tested. This process took quite awhile, the manufacturer decided not to warranty the product. Kallod thought is should have been a warranty claim and approved to be replaced but wasn't. The communication from Kallod was the worst part though, instead of talking to us, they just sent us letters after I would call to follow up. It was disappointing to find that after the warranty was denied they wouldn't even work with us to find a fair resolution. When we bought the planking, we asked for the best they had so we wouldn't have issues and it didn't even make it a year. I am guessing we got a bad batch, would not recommend this place to anyone."

"I have leveraged Kallod Carpets, Inc a few times now. They provide awesome customer service and their subcontractors provide quality work! We were replacing some carpet with flooring. They really listen to the customer's wants and/or concerns and figure a way to accommodate. They went above my expectations by recommending to take the carpet we removed to replace the carpet on the steps. Now my carpet looks upgraded too. If color coordination isn't you strong suit, they will assist in that area too!"