ORR Auto Mall Russellville

"Do not use the shop! Had warranty work done. Work was done improperly and didn't make it two weeks. Took them a month to get it in and they refused to give me a loaner vehicle. They had my only vehicle that I bought there for two months. Tried to blame me and kept changing the story. Found out they did not do other warranty work that they claimed to. Ended up paying for the parts as a compromise. Got my car back and I didn't make it 100 yards to find they still didn't fix it. Now I have to take it to another shop and pay them to fix what the dealership messed up. I will never set foot on there lot again. Do not use there shop!"

"The two stars are for the new vehicles. Highly recommend Orr for that. My family has bought 3 from them. The sales people can be pushy. Used vehicles? Zero stars. My family has bought a total of 4 used vehicles from them and every single one has come to us with issues immediately and continuously. I don’t really believe they do a full check, or fluids check before reselling."

"Our radio did work sense we bought our car. Service department manager had it tested and ordered a new one . It took a minute. Went to get oil change a month or so later and asked about it and was told they would check in to it. Hubby came home and within a couple hours they said they have it and made appointment for the next day. Hubby very happy with the service he received. He said to give the very best review I could, so thanks again service department for everything. Fred & Barbara"

"ORR is so people friendly going above and beyond to get you in a vehicle always willing to work for you and your needs Mike Stringer is the man to see we are about to buy our 3rd ride through ORR they are always looking out for you!!! Love love love this dealership !!!"