Hertz Car Rental - Fort Smith Regional Airport

"Good experience reserving my car, it was my wedding day and I was frazzled trying to get the car reserved. Shondra was great helping me get it all figured out!"

"Had a great experience! My original reservation was with avis. They didn't want to take my debit. Manager Alexa Edmonds did a wonderful job and got me in something that would accommodate my family thank you"

"I've been renting at this location since May 2017, and they have been through three managers since. Every manager has been fair and understanding, and tries to make a reservation happen. I have yet to have a bad experience. I rent regularly from them to take trips out of town on business. There was even a case in May 2019 where they wouldn't be open on a Saturday, but they honored my reservation and had the other Hertz location in Fort Smith give me a car. Well, at the other location, the lady at the desk was rude, not helpful, and almost cost me my big engagement in Houston that day. The airport Hertz manager apologized profusely when he found out, ripped the other Hertz manager, and I got a discount on my next rental. The current manager, Alexa, is very helpful. They are the best place in Fort Smith to rent a car."

"Worst customer service I’ve ever experienced. Bill Green, the manager is a dishonest person. I will never rent from Hertz again and recommend you don’t either. If I could give them a minus 2 stars I would. When I rented the car the young lady told me she was charging me for insurance since I did not have proof of insurance with me but to bring it with me when I returned the car and they would take it off of my bill. When I returned I brought the proof of insurance with me and Bill Green was working the desk. I told him the situation. He started to take the insurance charge off and then started lecturing me like I was a child about how I should have handled it. I told him I didn’t need a lecture and please finish so I could be on my way. He then refused to refund the money back to me and order me to leave. I asked security to come and they did. I explained the situation even asking Bill Green if he had said he would refund the money and he flat out lied and said he did not say he would. I’m filing a complaint with corporate. I have the conversation on my phone Bill Green."