Orr Cadillac of Fort Smith

"Very pleased with our recent experience. Bought a used vehicle and our sales rep, Cody, was super respectful and super helpful. He went out of his way to ensure a great experience. Thanks guys!!!"

"Came in to get flat fixed, tires rotated, and oil changed. The flat did not get fixed, they reset the tire sensors to look like they rotated the tires, so the sensors were showing the wrong tire pressure. And I’m sure they did not change the oil just rest the oil life. Will never use them again."

"Poor customer service, poor communication and poor quality of service. I took my vehicle in for service the beginning of April. This dealership did not communicate anything about the progress the entire time it was at the dealership. I called them and it was a series of phone tag and leaving voicemails. The on April 14 they stated they would need it yet another week as a part was not received and I refused and decided to pick up my car. Once arriving at the dealership Ralph stated the sunroof issue was not resolved and once they got the part they would get my vehicle back in for service. A week goes by and still nothing from the dealership. I contacted them and spoke with Josh and was then informed the body guy fixed the sunroof. This is not the case, not only is the sunroof still leaking and the seal is old and obviously not new as they stated. The other services that were performed were unsuccessful as the sunroof seal is bubbled and leaks, the windshield washer does not work (after complete replacement of all components) and my engine is still making the noise. As well they replaced parts on the front suspension and failed to put my dust covers back on my brakes. Also they overcharged me and this was going to be credited once they got me back in for the rework. And here I am still waiting to get the poor service issues and overcharge resolved. Over a month and a half later. Save yourself and do not go to this dealership as you will walk out with more problems than you went in with."

"I went in today looking for an xt5. Went in showroom nobody in there to talk with, there was a couple guys bullshi++ing that didn't seem to wat to break loose to see what I was looking for. Not a good first impression. IM OIT"

"Before getting repair, make sure you ask them to check if covered by warranty if you have any. They won't ask you or offer to check. Uggggh! Other than that...good service!"